Carlos Davila

Absolutely horrible experience trying to turn in a lease. My lease is up in two months, and I had decided not to buy my car at the end of the lease. I ended up shopping around for other cars, and decided My lease is up in two months, and I had decided not to buy my car at the end of the lease. I ended up shopping around for other cars, and decided to go with a VW that I liked. Unfortunately, just after purchasing the new car, the driver side window of my Kia was smashed (as I'm sure you all know, is unfortunately very common in the Portland area). Since I was already planning to turn in the lease, I figured I might as well turn it in that day, rather than dropping it off to be serviced and then turning it in after the window was fixed. Several of my friends have leased cars and worked at dealerships, and told me that turning in a lease takes 5-10 minutes, so I thought it would be a fast and easy process. Boy was I wrong! My best friend went with me so that I would have a ride after dropping off the car. As soon as we arrived, one of their salesmen, Carlos I believe, came out to offer assistance. When we said we were turning in the lease with the broken window, he told me that I would be liable for the car on their lot until Kia sent someone out to inspect the car if it rained and the interior got damaged, or if someone came onto their lot and caused more damage to the car. Not a big deal, I think, it's not forecasted to rain this week. Upon asking how long it would be before Kia could send someone out, Carlos shrugged and asked when my lease was up, then implied it could be 1-2 months. Baffled, my friend and I went to sit inside the dealership while Carlos did a walkaround on the car. After he came inside, he proceeded to be EXTREMELY condescending to my friend and I. He told me that Kia would "charge me however much they want" for the door dings, windshield cracks and broken window (not true, they have itemized prices on their website for these things), that I should file an insurance claim (to which I responded my insurance would not cover the window), tried to explain to me that you have to bring a lease back in near perfect condition to not be charged (to which I replied that I know how a lease works) and suggested that I "talk to family and friends" about what I should do. This comment really pissed me off, as first of all, I already had a friend there with me, and second of all, I feel that Carlos only made that comment because we were both women. I am sure that had my boyfriend been with me, Carlos would not have said that. Furthermore, when I first signed my lease, I purchased excess wear and tear protection that should cover the majority of the minor damages on the car, which I explained to Carlos and he shrugged it off. We multiple times asked to speak to a manager, as we were obviously not communicating well with Carlos, and at one point he told us "my manager is right over there at the desk, you go speak to him yourself" which was incredibly poor customer service and only frustrated us further. Finally we decided we would leave and turn the car in at a different dealership, as we were beyond angry and were sick of being treated SO poorly. As we were leaving, a manager, Jonathan, came over to speak to us. He was less condescending, but not at all apologetic and kept saying they were "not trying to wind us up". Suffice to say, we walked out. I now plan to simply turn in the car at a different Kia dealership. I also called Kia Financial Services just now, and they confirmed that 1. I will not be liable for the car once I had over the keys at a dealership and let Kia Financial Services know I have done so, and that 2. my excess wear and tear protection should cover most if not all of the damages on the car. I should also say I was incredibly relieved to speak to an intelligent and kind woman when I called Kia Financial, rather than another man who spoke down to me. I was incredibly disappointed to have had such a horrible experience, and was also relieved to have decided not to purchase another Kia, and not give Beaverton Kia another cent of my money. More

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After having bought Certified pre-owned Kia stinger The tires that were put on were wrongly mounted on and caused unrepairable damage to the tire and had to buy 4 brand new tires. Don't you think after buy tires that were put on were wrongly mounted on and caused unrepairable damage to the tire and had to buy 4 brand new tires. Don't you think after buying a certified pre-owned vehicle that they would check to tires to see if they were put on correctly? I tried to get them to at least reimburse me the tires i had to buy but was dismissed beware of buying cars from them. More

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Carlos did a great job with us! He took the time to answer all our questions, and was patient while we worked through it all. Karen in finance was also amazing, and made it a fun transaction. Excellent answer all our questions, and was patient while we worked through it all. Karen in finance was also amazing, and made it a fun transaction. Excellent car buying experience!! More

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I was impressed with how clean the showroom was and the courtesy of all the people I spoke to. Carlos was very honest with me and when I did not understand something, he would go the extra mile to explain courtesy of all the people I spoke to. Carlos was very honest with me and when I did not understand something, he would go the extra mile to explain it to me. I was also surprised when he let me take the test drive by myself. Thanks to everyone at Beaverton Kia. More

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Great buying experience I worked with Sheridan in the sales department and he was friendly, helpful and not high pressure. He was willing to negotiate with me and we eventu I worked with Sheridan in the sales department and he was friendly, helpful and not high pressure. He was willing to negotiate with me and we eventually came to a good price for the car and for my trade-in. It did not take too long to reach an agreement. Overall, it was a good experience. Also Carlos had been very responsive via internet. More

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In and out with a brand new Sedona in two hours I found the vehicle that I wanted online. I made a deal over the phone and drove down from Tacoma the next day. They did the paperwork, cleaned it up, I found the vehicle that I wanted online. I made a deal over the phone and drove down from Tacoma the next day. They did the paperwork, cleaned it up, I signed and was out the door in two hours. The whole thing was a very positive experience. Carlos sold me the vehicle, he made sure I was happy with the vehicle and deal before moving forward. He took time to walk me around the vehicle, making sure I knew how everything worked, where everything was located etc. Great dealer, great experience! More

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