Carlos Garcia
Carlos Garcia at Ryan Ford
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Carlos Garcia | Page 2

Sales Specialist

Ryan Ford

3796 NE I-10 Frontage Rd
Sealy, TX 77474

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17 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

15 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

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rated

17 Reviews

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17 Reviews of Carlos Garcia

October 27, 2020

Dealership Rating
Employee Rating

Carlos is always professional and prompt. He ensures to understand my service needs and is very good at balancing the schedule. I bought my last Ford at Ryan and will buy my next vehicle as well from Ryan. More

by chad.mouton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Conejo

Nov 16, 2020

Ryan Ford responded

CM--That's fantastic! Carlos is a wonderful associate and we're happy to have him!

October 04, 2020

Dealership Rating
Employee Rating

Service was exceptional! Had oil change and tires rotated in about 30 minutes. Carlos Conejo was an excellent example of Customer Service! I will continue to use Ryan Ford for all my service needs! More

by Bigjohn1245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Conejo, Jordan Puerta, Chris Sanchez

Oct 12, 2020

Ryan Ford responded

Bigjohn1245--Fantastic review to read! Congratulations for becoming a Ryan Ford customer for life. See you again soon!

August 10, 2020

Dealership Rating
Employee Rating

Carlos was the most helpful and respective person that we have ever dealt with at a dealership! I highly recommend him at Ford in Sealy! More

by Machalamiranda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Ryan Ford responded

Machalamiranda--Thank you for your recommendations! Carlos does great work and we're happy to have him on our team. See you next time!

August 07, 2020

Dealership Rating
Employee Rating

I bring my Dodge Ram to Ryan Ford because of Carlos Garcia's excellent customer service! The have Great prices in their used and new cars as well. More

by Michellekfrye
Recommend Dealer
Yes
Sep 21, 2020

Ryan Ford responded

Michellekfyre--That's fantastic! Carlos does great work and we're happy you enjoyed your time with him!

June 17, 2020

Dealership Rating
Employee Rating

Friendly, Fast and Honest Been having my Fords serviced at Ryan Ford for quite a while now and always very happy with the friendly attitude of the service department and Carlos More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2020

Ryan Ford responded

Don--Thank you for sharing your experience with us! We agree that Carlos is the best! See you next time.

June 06, 2018

Dealership Rating
Employee Rating

Best Car Buying Experience This was the best car buying experience we have ever had. Everyone was very professional and polite. Carlos did a great job searching for exactly th More

by Brad & Connie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Garza, Frank Rainwater

Jul 02, 2018

Ryan Ford responded

Brad & Connie--Thank you for the opportunity to earn your business and for your recommendations! Carlos is a great associate and we're happy you enjoyed your time with him. We'll see you next time!

July 12, 2017

Dealership Rating
Employee Rating

New Car department.Used Sales - iffy - so farservice is good I went to the dealership to look at a specific used car on Friday. A new car salesperson came to assist and got the keys for the truck. He said he cou More

by april
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Guillroy, Brad Zook

Aug 09, 2017

Ryan Ford responded

april--I’m sorry that you are still unhappy with us. You have posted two negative reviews and think your sales experience was worth two stars? First, someone was trying to buy the truck before you even came into our facility and had left a deposit. We explained that to you over the phone on your first call. You called multi times inquiring to see if the truck was sold and you think we were misleading you? Why would we mislead you? We can only tell you so much about someone else’s deal. Every time you called naturally there would be something differently to tell you, we were waiting on decisions from our lenders. We had the truck sold to someone else, but it was not delivered yet. We must protect the customers privacy like we would protect yours. Customers privacy is our top concern and it is now the law. Once a price has been agreed upon there are other factors such as credit or financing, down payment and credit approvals that we will only discuss with the buyer. You think that we were lying? Why would we lie? Once our customer backed out of their deal we immediately called you and explained that the truck was available. We could have not called you? You had already bashed us on review sites, but no, we tried to do the right thing and call you because we knew you wanted the truck. You decided to buy the truck but wanted us to negotiate lower and lose money or give you thousands of dollars in adds because you thought we lied? What did we do wrong? We had the truck sold before you committed! Would you want us to sell a vehicle to someone else after you thought that you bought it? I don’t think so! Now you have gone to 4 different reputation sites and given us poor reviews. Not once but twice. And you still think that we are shady and you still don’t trust us. Very unfair, April.

Sep 01, 2017

Ryan Ford responded

april--We are happy we got the opportunity to earn your business. Chancy, Marcus, and the rest of Ryan Auto Group share a common goal, which is to completely satisfy our customers by being 100% transparent, up-front, and honest. We hope you're enjoying your vehicle.

Aug 24, 2017

april responded

Wow, I am a bit hit by this note from Marcus. Yes, I was upset and posted multiple negative reviews, its about the only recourse individuals have these days. I told the GM, Chancey, after he apologized and tried hard to make things right, I'd give them a chance. Several of those reviews have been updated, not with glowing remarks but the statement that I did end up buying the car and we were working on a relationship. Apparently I didnt find this one or my update didnt get thru. I'm not going to bother with rebukes and contradictions. Simply surprised to see this response in August after Marcus was polite and helpful when I went back in for service. My core problem with this experience was everything was my fault, my misunderstanding, not what can we do to help make it better - except thats exactly what Chancey said. And the only reason I gave them my business. Not for 1000's in savings - but for a simple apology.

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