Carlos Granados | Page 8

Me being a Honda girl I was able to get the car I wanted. I was happy and im so loving my car. Thank you Mike for your help and Carlos for helping also. I was able to get the car I wanted. I was happy and im so loving my car. Thank you Mike for your help and Carlos for helping also. More

by NINEBRIGGS Verified Customer Verified Customer

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James is a great salesman. Closing was far from ideal. James was an excellent salesman. He had everything we needed when we wanted to test drive 3 different cars on 2 separate trips. I recommend dealing wi James was an excellent salesman. He had everything we needed when we wanted to test drive 3 different cars on 2 separate trips. I recommend dealing with him. I did have issues with Carlos. He didn't make a great first impression and then it was all downhill from there. When we decided we wanted to buy a Civic. Carlos came with a price that was 300 above the large price tag in the window of the same exact car 10 feet away from us at the show floor. I wanted to leave at that point. Somehow I stuck around and finally agreed to a price. I was not smart enough to ask about all the accessory prices so I was upset when I had to pay for those and saw the breakout with the financing guy. I was more upset when I finished and asked about the accessories and they weren't even on the car. I asked for a refund and got more pushback and never an apology for charging me for something that was not on the car. Honest mistake or not Carlos never showed a bit of contrition and I wish I did not give him our business. I also got pre-approved from Honda before coming in and they made me do the application again. Not sure who is at fault there, but Honda's financing process doesn't seem very straightforward. More

by Ben Verified Customer Verified Customer

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James was good. Manager Carlos seemed to want to kill sale! James, our salesman, was very professional and helpful. He was knowledgeable, responsive and had everything ready for us when we needed as we were te James, our salesman, was very professional and helpful. He was knowledgeable, responsive and had everything ready for us when we needed as we were test-driving vehicles. Then came Carlos. He was tone-deaf in his aggressiveness and didn't leave a great first impression. After a successful test-drive, we almost didn't go back because of him. We ultimately decided that James had been helpful enough to warrant buying from Bill Page Honda despite our negative experience with Carlos. We did get the car, over 6 hours after walking in (ready and willing to buy, with all financing pre-approved and no need to do any more test drives or anything else that might explain why it took nearly a full work-day to buy a car). Throughout the entire experience, we wanted to walk away more than once purely because of the Carlos's abrasive behavior, and we asked ourselves multiple times why we were still there, going through with the sale. As an opening salvo, Carlos quoted us a price for a floor-model vehicle that was more than the price advertised on the vehicle itself. Yet, the worst part of our experience was when we were charged for items that were not on the vehicle, and then spent nearly an hour trying to get the money back while Carlos refused to speak with us anymore. However, James was professional, and the final price was more than fair, so we did go through with the sale in the end. If you go to buy a car, just make sure you're prepared. More

by LD50 Verified Customer Verified Customer

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"Overall a great NEW CAR buying experience! Thank you! Carlos and Elizabeth for your patience and knowledge of the subject matter and most of all willing to meet my terms in conditions, not anot Thank you! Carlos and Elizabeth for your patience and knowledge of the subject matter and most of all willing to meet my terms in conditions, not another way around. It was no pressure yet smooth transaction and that's how all car buying experience should be! More

by HappyCamperDC Verified Customer Verified Customer

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Exelent When We arrive we meet Mrs Raquel which she was waiting for us... and she give and show us a little tour around the building and explain us about the When We arrive we meet Mrs Raquel which she was waiting for us... and she give and show us a little tour around the building and explain us about the car which we’re looking for it. More

by JOSELUISPROD Verified Customer Verified Customer

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Easy sale; in and out My sale went exactly as I hoped. My expectations regarding follow-up, delivery process, after sale questions and the readiness of the car to be deliv My sale went exactly as I hoped. My expectations regarding follow-up, delivery process, after sale questions and the readiness of the car to be delivered were all met. My trade-in Honda was valued at full value, and I got a great price on the new car. Our new Honda is beautiful and the experience was all we hoped for. Carlos Granados made the negotiating easy, Ashlee Jones & Nina Getachew had me in and out of paperwork very quickly; I never even had to go to a dealership little office; she brought all the papers to me at the saleperson's desk! Bernard Beaumont-Bertrand patiently explained all the minutia of a 2018 Accord Touring. Overall a very good experience and we highly recommend! More

by IMEZGOIN Verified Customer Verified Customer

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Lockhart review Our experience was excellent. The sales people did a great job providing information, answering our questions, and successfully negotiating a sale. Be Our experience was excellent. The sales people did a great job providing information, answering our questions, and successfully negotiating a sale. Bernard Beaumont-Beltran, in particular, was a pleasure to deal with. He impressed us with his basic honesty and attention to our needs. Tahir Hassan was also very helpful in pointing out features of the vehicle that we test-drove and eventually purchased. Altogether it was a very satisfying experience. More

by TLOCKHA Verified Customer Verified Customer

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Awesome Everyone was very helpful every step of the way. Luis and Carlos were able to help me with every bit and make it easy for me. Everyone was very helpful every step of the way. Luis and Carlos were able to help me with every bit and make it easy for me. More

by JUSTIN.FENSTERMAN Verified Customer Verified Customer

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First time new car buyer Bill Page Honda did an incredible job of making me feel comfortable to make a decision as big as purchasing a new vehicle. They were patience, kind, a Bill Page Honda did an incredible job of making me feel comfortable to make a decision as big as purchasing a new vehicle. They were patience, kind, and you could tell the level of commitment that each employee demonstrated through their positive attitude. More

by JAY10814 Verified Customer Verified Customer

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Excellent customer service The entire team helped me out and made sure I was taken care of the entire time. It also seems like they have a family environment there. Everyone’s s The entire team helped me out and made sure I was taken care of the entire time. It also seems like they have a family environment there. Everyone’s super close to each other and that instantly made feel comfortable right from the start. It definitely made the whole experience easy for me. Will definitely come back. More

by LUNA.9112 Verified Customer Verified Customer

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