"I reached out to Coral Springs Nissan from Palm Beach..."
I reached out to Coral Springs Nissan from Palm Beach County, where no dealer was willing to meet my pricing needs. My internet contact, Marquis, was very helpful in selecting the model I wanted. The Sales Manager Bill put in all the work to meet my needs and get me the best deal. Not being there in person, this took days as opposed to hours, but the end result was the deal I was looking for. I commend him for working with me tirelessly. My sales person, Richard, was very professional, helpful, and took care of getting the materials together via email for the finance department to begin the purchase paperwork. Upon arrival at delivery I was ushered into the finance office. Even though the paperwork was somewhat ready, this process was much longer than I anticipated. There are a lot of forms put in front of you for signature (without much explanation), more than any other car I’ve purchased in multiple states, and I’ve purchased over 40 cars in my lifetime. (I encourage customers to fully read each form before signing). There were a few errors between the information I submitted on my online credit app to the information on the actual application for signing. My finance manager, Carlos, explained the errors away as “how he likes to show it”. He wasn’t correcting them and I felt rushed and as if I had no choice but to sign (I specifically wanted a quick in and out due to COVID vulnerability). I signed in haste just to get out. In hindsight I should have insisted they be corrected on the spot. (I did ask him to fix it later via text but I doubt it was done). Extended warranty pitch was much longer than my patience and Carlos’ insistence of a take it or leave it price led me to forget it. (I had found better prices elsewhere, which he didn’t want to meet). Richard did the delivery efficiently and quickly. All in all it was worth the hour drive to do business with a Nissan dealer that not only wanted my business, but who did all they had to do to earn it.
After sale communications aren’t great. I feel ignored and forgotten now that my purchase is over. I had a few questions about some missing liners, found a gauge on my bumper (that wouldn't be visible at delivery), and I tried to give them another shot at the warranty, which didn’t work out. I’m still waiting for them to address these issues and fill out a form (from pre-delivery or delivery get ready) that I’ll need to purchase a Nissan Extended Warranty elsewhere (at about half the price). I suspect I won’t hear back nor get the form completed since they aren’t profiting off the sale of the warranty. (If I do I’ll update this review).
It’s also puzzling to me that the parts department sells accessories for more in person than online. I saved about $30 ordering all weather mats via Nissan’s website that were shipped from Coral Springs Nissan.
In summary, Although there were a few hiccups (notably Finance Department) Coral Springs Nissan should be on anyone’s list in Palm Beach County who wants the best deal delivered in a professional manner without many of the usual dealership aggravations. (Improvements in the Finance Department and after sale communications would yield two more stars).
Other Employees Tagged:
Bill (Manager) Marquis (internet) Richard Kemp (Sales)
A very nice experience working with your sales people
They got the job done and I am enjoying my new car
"Financing Experience was Terrible "
Finance manager Carlos put the papers in front of me and asked me to start signing without explaining anything, when I started asking question he was hardly helping me, he didn't volunteer to walk me through papers, I had to ask all questions to get details then he argued with me about the first payment and registration fees. He wasn't helpful at all. Terrible experience, won't buy from this dealer again.
I am taking this time to write this review simply because sales and service here is always beyond standard. I made my second car purchase in 90 days with this dealership and each and every time I walk in Coral Sorings Nissan not only do I get the service I deserve it exceeds my expectations. Everyone is always so kind and generous. I have been loyal to this dealership for 6 years and never would I go elsewhere. Carlos Medina was my sales man and he was just great. His moral in helping me look for exactly what I wanted all the way until I drive off the lot was excellent. He took the time to make sure I was comfortable with the vehicle and showed me every single detail in the car before I left that parking lot. Wataski franklin the general manager is just a blessing. He made sure he took me under his wing and worked out all the financials until I was satisfied with my payments. I'll even mention Omar the business manager who not only remembered me from my previous sale but was just so nice and made the lengthy process of signing my contract a breeze! Fast service and excellent customer service! I have been to several other dealerships and none have given me the service I deserve. After all getting into a car payment is a lengthy commitment and you should be completely satisfied with your purchase! Coral Springs Nissan never fails!
Other Employees Tagged:
, Carlos Medina, Wataski Franklin, Omar (BM)