Carlos Moreno
Carlos Moreno at Van Chevrolet Buick GMC

Carlos Moreno

Sales and Leasing Professional

Van Chevrolet Buick GMC

8585 E. Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260

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4.5
62 Reviews
4.5

62 Reviews

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62 Reviews of Carlos Moreno

August 24, 2025

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Employee Rating

Elite staff all around, highly accommodating! They treat you like they’re your own family! Best experience. More

by WSETINHOPPER
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Aug 28, 2025

Van Chevrolet Buick GMC responded

We are honored to hear about your outstanding experience with our team at Van Chevrolet. Your kind words about our staff being accommodating and treating customers with such care truly mean the world to us. Creating that family-like atmosphere where every customer feels valued and welcomed is exactly what we strive for every day.

August 24, 2025

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Awesome and very helpful one of a kind. Knew about every truck we looked at! More

by jmarquez730
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Gerardo Munoz , Francisco

Aug 28, 2025

Van Chevrolet Buick GMC responded

We are overjoyed to hear about your wonderful experience with our team! It means so much to know that you found our service helpful and appreciated the extensive knowledge our staff shared about each vehicle you considered. We take great pride in ensuring our customers feel confident and well-informed throughout their truck shopping experience.

August 24, 2025

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We purchased a brand-new 2026 Chevy Equinox Saturday night and while we were excited about the vehicle itself, the buying experience was disappointing. The warranty that was promised and explained to us More

by Kbishop5987
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Recommend Dealer
Yes

Other Employees Tagged: Luis Alvarado

August 03, 2025

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They worked really hard to make us happy ! See the salesman Angel . He's a great guy and cares about the customer. More

by DJOHNSON90
Sales Price Transparency
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Recommend Dealer
Yes
Aug 04, 2025

Van Chevrolet Buick GMC responded

We are delighted to hear that our team went above and beyond to ensure your satisfaction. Your kind words about the dedication shown to make you happy truly mean a lot to us. It sounds like Angel provided exceptional service and demonstrated genuine care for your needs.

July 22, 2025

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2 wks ago the staff at Van CHEVY assaulted me in the finance office while 5 other men who stood around and did nothing. That manager has been removed. I initially signed a form they interpreted to me as More

by avab1
Sales Price Transparency
Purchase Time
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Recommend Dealer
No
Jul 24, 2025

Van Chevrolet Buick GMC responded

What you’ve described does not reflect the standards or values we hold ourselves to at Van Chevrolet or within our broader dealership network. We understand how upsetting and unacceptable this situation must have been for you. We are aware that a management change has taken place, and we want to assure you that your voice is being heard. Allegations of this nature require careful and thorough review. We would like to speak with you directly to fully understand what happened and to work toward a resolution. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

July 10, 2025

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My sales rep Spencer was amazing! He was efficient and gave me all the information I needed to make a decision within a half an hour. This was especially important since I live in Ca More

by DMARCOTTE0
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Spencer Kietzman

Jul 14, 2025

Van Chevrolet Buick GMC responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Spencer provided you with such efficient service and was able to give you all the information you needed in just half an hour. We truly appreciate your trust in Van Chevrolet and are delighted that our team could make your experience smooth and positive from start to finish.

June 24, 2025

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Salesman Mike was very professional and the negotiation process was not too painful. On the other hand there was lots of deception in the finance department!!! Not a good experience with this dealership! More

by MIKESANER59
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Recommend Dealer
No

Other Employees Tagged: Mike Nations

Jun 26, 2025

Van Chevrolet Buick GMC responded

We're glad to hear that Mike provided you with a professional experience and that the sales process went smoothly. However, we’re concerned to learn that your experience with our finance department didn’t meet your expectations. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

June 19, 2025

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Friendly staff, good selection of EVs, and a mostly painless financing process. My guy was very keen to follow up with me after the sale was done! More

by tarquin.az
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Recommend Dealer
Yes

Other Employees Tagged: Brian Kircher

Jun 23, 2025

Van Chevrolet Buick GMC responded

Thank you for the fantastic review, Tarquin! We're thrilled to hear you had a great experience with our team and enjoyed our selection of EVs. Your satisfaction is our priority, and we appreciate your feedback on the financing process. Enjoy your new ride!

June 08, 2025

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Terrible experience, they never gave me a chance to drive the car I wanted ti purchase, the man who said “was the boss” told me it was sold but the sales guy said it wasn’t he just didn’t know why they didn’ More

by Alex P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jorge Sevillla

Jun 11, 2025

Van Chevrolet Buick GMC responded

While we’re glad to know you found a vehicle, we’re disappointed to hear that your experience with us left you feeling frustrated. The wait time you mentioned, the conflicting communication about vehicle availability, and the concerns about the sales process and financing are not the kind of impressions we strive to leave. We want every guest to feel respected and informed at every step, and it’s clear we fell short of your expectations. We truly value your input and would like the opportunity to better understand what happened and ensure your concerns are addressed. Please feel free to reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

May 30, 2025

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Bret and Carlos were great to work with. Very friendly and knowledgeable. Helped me with anything I needed and answered all my questions. More

by wmlundjr54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bret Glass

Jun 04, 2025

Van Chevrolet Buick GMC responded

Thanks! We're thrilled to hear that Bret and Carlos provided you with excellent service. We pride ourselves on our team's friendliness and expertise, so it's great to know they met your needs. Looking forward to assisting you again!

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