Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 2

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0
2,448 Reviews

Dealership Experience

13 yrs, 6 mos

Industry Experience

34 yrs, 5 mos

Languages Spoken

Spanish Spanish

5.0

2,448 Reviews

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2448 Reviews of Carlos Munoz

June 11, 2026

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Employee Rating

Fast efficient and friendly . Everything went as expected and love getting the technician video review when car on lift More

by toddabeckwith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

BMW of Sarasota responded

We appreciate you highlighting our fast, efficient and friendly service for your BMW M2. Carlos is glad you enjoyed the technician video review while your car was on the lift.

June 09, 2026

Dealership Rating
Employee Rating

Very professional personnel, and the process is well defined. Carlos is an amazing advisor. Very professional personnel, and the process is well defined. Carlos is an amazing advisor I've had since I mo More

by addisonbja
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

Jun 09, 2026

BMW of Sarasota responded

Thank you for highlighting our team’s professionalism and the clear process. We are delighted Carlos has provided exceptional guidance for your BMW X3 service over the last four years. We appreciate your loyalty and look forward to assisting you again.

June 08, 2026

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I think the system that BMW Sarasota has in place is the best of any other dealership that I’ve been too including my Range Rover dealership. More

by david.seivert
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rivera

Jun 08, 2026

BMW of Sarasota responded

We’re thrilled our service process impressed you and outpaced your experiences elsewhere. Thank you for entrusting your BMW 428 to our team and for the five-star rating.

June 07, 2026

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Sarasota BMW service department is one of the best in the area. Their attention to detail and customer service is exceptional. Carlos Muñoz is a phenomenal service advisor. I would recommend this dealership More

by carmanrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2026

BMW of Sarasota responded

We’re thrilled our service department’s attention to detail stood out during your BMW M2 visit. Carlos will be delighted by your kind words. We appreciate you recommending our team to your friends and look forward to your next visit.

June 07, 2026

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Carlos Muñoz has always been consistent in delivering his service. Always and often he goes above and beyond. Carlos always update me and his costumers with the progress if service which is very important. T More

by justin.dolotina
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The technician who handles.my vehicle.

Jun 07, 2026

BMW of Sarasota responded

Reading your comments about Carlos’s consistent communication and respect really brightens our day. We’re happy he kept you updated on the progress of your BMW X6’s service. Thank you for recommending our team, and we look forward to assisting you again.

June 06, 2026

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I have been bringing my X5 50I for service with Sarasota BMW for last six years. I have had nothing but a positive result thanks to Carlos Munoz whenever a repair or service is needed. More

by SGTSCHARON
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

BMW of Sarasota responded

It’s rewarding to know you’ve relied on us for BMW X5 50i service over the past six years. Carlos has clearly been dedicated to keeping your vehicle in top condition and we appreciate your ongoing trust. We look forward to helping you again.

June 04, 2026

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Carl was a great advisor. The car was ready when he said it would be it was clean. The work was done perfect and I’d recommended recommended to anybody. More

by NORMSAWAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

BMW of Sarasota responded

We’re pleased Carlos had your BMW ready when promised and in pristine condition with the work completed perfectly. Thank you for recommending us. Let us know whenever your BMW needs service again.

June 03, 2026

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Employee Rating

Thoughtful of my time and took care of my car Carlos is an unbelievable asset to the dealership More

by CHARLESBUKY
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

Jun 03, 2026

BMW of Sarasota responded

We’re glad we respected your schedule and gave your BMW iX the care it needed. Carlos will be thrilled to hear you appreciate his dedication. Thanks for the five-star rating.

June 01, 2026

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Great customer service from Kyle and also Carlos, especially after having to put up with me being an impatient customer. Grace also from the Glass Shoppe was great! Kudos to all at Sarasota BMW T More

by ecatampa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Rivera

Jun 01, 2026

BMW of Sarasota responded

Thank you for highlighting the support Kyle and Carlos provided during your BMW X7 service. We’re glad they could assist you and that our Glass Shoppe team met your expectations. We appreciate your enthusiastic feedback.

May 31, 2026

Dealership Rating
Employee Rating

Carlos is always a pleasure to work with. Answers questions. Keeps me informed. Explains everything clearly. More

by KERRYMPURCELL
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

BMW of Sarasota responded

We’re glad Carlos kept you informed and explained every detail during your BMW X3 service. If there’s anything else you need, please let us know, and thank you for trusting us.

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