Carlos Munoz | Page 245

Carlos Muno- A+++ Carlos Munoz exceeded our expectations in service. We are new to the area and, despite purchasing our car in another state from another dealer, we wer Carlos Munoz exceeded our expectations in service. We are new to the area and, despite purchasing our car in another state from another dealer, we were treated like life long customers. Carlos spent time talking to me, diagnosing the issue and, even offered me a loaner when I had expected to have to UBER. His multiple achievement in service awards are well deserved. Carlos will not disappoint. More

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Top Notch Customer Service-Carlos Munoz Carlos was very knowledgeable and helpful with my BMW issues. He has the expertise and insight to assist in getting my car back to in top notch condi Carlos was very knowledgeable and helpful with my BMW issues. He has the expertise and insight to assist in getting my car back to in top notch condition. Anyone looking for a top BMW service manager, request him! More

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Carlos and Craig were great I brought my a vehicle in today for oil change, they gave me a deep discount, even though my diesel car was not covered by their Thanksgiving service I brought my a vehicle in today for oil change, they gave me a deep discount, even though my diesel car was not covered by their Thanksgiving service discount. They also reprogrammed my fob for Keyless Entry and Comfort Start. Carlos and Craig were extremely courteous, efficient and transparent. Like always a great experience at BMW of Sarasota. Nice to have a great dealer so close to me. More

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Great Service from Carlos Munoz Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He di Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He did a great job today getting me set up with new tires for my 2014 BMW 320i and also running some other service checks while it was in. He and Greg jumped through hoops to get the job done to my satisfaction and in a timely fashion. They delivered on their promises. I have all my service work done by the dealer and buy all my tires and accessories there, as I value consistency of care. I therefore expect the best and am not the easiest customer to please, but this dealership has done very well by me for the six years I have lived in Florida. They do not let any obstacles stand in the way of providing good, friendly service. I bought this BMW brand new in the winter of 2013 from Emilio Torres, who is a super guy, and recently purchased an extended warranty through Jesus Castillo in the finance department. Everyone I’ve met here is friendly and they are all good listeners who always make you feel welcome. Today was my first time working with Carlos, and I want to thank him for a job well done. More

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Too much time I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked thei I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked their inventory and had several of those tires available. When I arrived for my appointment, I was informed that none of those tires were there. Several hours and a loaner car later, I was able to leave with a tire. I lost half a day driving back and forth to the dealership. For that matter, even a simple oil change can take a good two hours. Why ? That said, the actual service technician was a pleasure to deal with. More

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Excellent Service Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made the experience absolutely positive. More

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New bmw Bmw dealership just remodeled inside and out - looks great - plenty of help and friendly no pressure sales staff Also have used service in the past Bmw dealership just remodeled inside and out - looks great - plenty of help and friendly no pressure sales staff Also have used service in the past which worked out well. More

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