Carlos Nuñez | Page 3

They went very fast to make my change of oil and they do the job correctly the job correctly More

by yoelzamorasanchez Verified Customer Verified Customer

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The service at the dealership was excellent. Everyone was so knowledgeable and extremely helpful to me. Everyone was so knowledgeable and extremely helpful to me. More

by tremayne22 Verified Customer Verified Customer

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Had a great experience and they got me in the car I wanted at a good price wanted at a good price More

by SHANNONRAGINS Verified Customer Verified Customer

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Excelente servicio fast work and the service adviser was very helpful and efficient and check the recall of the car very helpful and efficient and check the recall of the car More

by axelngomez10 Verified Customer Verified Customer

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The purchase experience was really amazing, we had a conversation first and then he showed me the car that fit my needs conversation first and then he showed me the car that fit my needs More

by CARLOSHERNANDEZ6971 Verified Customer Verified Customer

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Excellent service and fast customer service, excellent work staff and with all the desire to always help work staff and with all the desire to always help More

by maikelandrade99 Verified Customer Verified Customer

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I knew that the price I saw on the website wasn’t the actual price of the car ahead of time. I appreciate that the car salesman I had didn’t give me some xxxxxxxx and told me straight up that they do tha actual price of the car ahead of time. I appreciate that the car salesman I had didn’t give me some xxxxxxxx and told me straight up that they do that on purpose to lure people to the dealership. For his honesty, I chose to buy my Kia at Miami Lakes. I feel like they were genuinely willing to work with me on the APR that I wanted, despite my limited credit history. The only major con was that it took about an hour just to meet with someone from the finance department to sign some paperwork. Other than that, I had a good experience. More

by JOSEPHMARTINE96 Verified Customer Verified Customer

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I got a great deal on my car thanks to the manager (Adrian) and that’s about the best thing I can say about Miami Lakes. I completed the deal online and over the phone as I’m a few hours away from the (Adrian) and that’s about the best thing I can say about Miami Lakes. I completed the deal online and over the phone as I’m a few hours away from the dealership in xx Augustine. The salesman that worked with me was able to deliver my car to me and take my old car as a trade in. This was the easiest part of the process. What made it difficult was being told that someone was going to call you back at a certain time to discuss financing or being told that paperwork would be sent over right away and that not actually happening. Luckily I work from home and have a flexible schedule, otherwise it would have been xxxx getting this deal closed as I normally work in a call center. I had to call the dealership multiple times a day to ensure my paperwork was being done and would be sent over for me to sign. After around two days of me waiting for the paperwork, my address is listed on there incorrectly. So it takes another day for me to receive the corrected forms, and the address is STILL wrong. After getting the paperwork out of the way, we can finally seal the deal. My credit has been reviewed by several banks and I know who I’m financing through. Fast forward a month later and I still haven’t gotten information from the bank on how I’m supposed to pay my car note . I reach out to the dealership a few days before my payment is due and they inform me that Kia has had issues funding deals and someone would reach out to me when it’s time for me to make my first payment. Okay.. cool, no problem. UNTIL I get another hard inquiry on my credit from the same bank I’m financing through! This now makes my credit score drop because it’s outside the range of when the other banks reviewed my credit report. In addition to this, I referred my stepsister to Miami Lakes after receiving my car. She wanted the same exact car as me and wanted it in a similar price range. She worked with the same salesman as I did and they gave her the runaround or didn’t reach back out to her until she finally went to Family Kia of xx Augustine and got a great deal. A few days after she got the car, she received a call from the Miami Lakes salesman telling her that he was sick. Very convenient. If I could go back in time, I would definitely consider working with this dealership instead. Lastly, my registration. It was supposed to take around a month for me to get it in the mail. Miami Lakes was supposed to receive it and mail it to me. That never happened and my temp tag expired. I reached out to my salesman and he assured me that he would check to see if it came in the mail, if so, he’d mail it to me or mail me an updated temp tag. I wait, and never got a response. Miami Lakes is so busy helping in house customers, that they neglect the ones from out of town. I’m very unhappy that I have to constantly call this dealership for them to assist me. I should not be the one managing them. That’s their job. I’m sure you can get a good deal from this dealership, but consider the amount of work you’ll have to go through to get the deal and after the deal has been closed. Not worth it in my opinion. Update: Miami Lakes worked very hard to get my issues resolved after voicing my concerns. I greatly appreciate the work they put in, to ensure my needs were met. Irving went above and beyond. I’m very thankful for his hard work and support! More

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Avoid this dealership!!! This dealership is not concerned with customer care. They do not answer phones, return calls or emails.. Chrysler customer care has even reached out t This dealership is not concerned with customer care. They do not answer phones, return calls or emails.. Chrysler customer care has even reached out to them with no response. As other reviewers noted if they tell you everything is ready for you to come pick up your vehicle do not believe it. The purchase took over a week to complete and when I arrived to pick it up when ready to leave they only had 1 key for the new Jeep.. Its been over a month and I am still waiting to be reimbursed for the key that should have been provided with the vehicle. More

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Great Car Buying Experience Carlos Nuñez was an amazing salesman. He worked with me to get me what I wanted. Sending everyone I know to Carlos for their future auto needs!! Carlos Nuñez was an amazing salesman. He worked with me to get me what I wanted. Sending everyone I know to Carlos for their future auto needs!! More

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