Carlos Ortega | Page 51

i highly recommend this dealer. they really work with you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at t you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at the same time.they spent with me about 4 hours and by any means i felt pressure to make a purchase. and the price was excellent the price that they gave was unbeatable. i check another dealer and they said it was a great deal that they would never be able to match it. just stop by and see for your self . More

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I purchased a new Toyota RAV 4 that I love! Eduardo was the sales person I worked with and he provided detailed information on the options of the vehicle. Additionally, he provided information on financ the sales person I worked with and he provided detailed information on the options of the vehicle. Additionally, he provided information on financial and service information which I got more detailed information from Jessica and Bill. After delivery of the vehicle there was an issue encountered that I believe was out of the ordinary. This is where their extraordinary customer services really shinned. I brought the issue to the attention to Eduardo and Carlos and they quickly addressed this very difficult situation to my complete satisfaction. I was very impressed on how professional they were in dealing with the unusual problem. Jessica was brought back in to ensure the financial side was addressed. I am very pleased with the out of the box customer service that Eduardo, Carlos and Jessica provided. I highly recommend doing business with them! More

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I have been a Toyota car owner for a few years now and I have always taken it to Toyota in Braintree for any and all service. The quality of the people in the service department cannot be compared to any ot have always taken it to Toyota in Braintree for any and all service. The quality of the people in the service department cannot be compared to any other dealership or service station. They have always treated me with utmost respect, and dignity and are always very honest and complete in their assessment of my car's needs. I have never felt that they were trying to sell me on something that I did not need, or try to get me to spend more money than necessary. On my most recent visit, I decided to look into either purchasing or leasing a new car because my Camry was 11 years old and I was looking for a larger vehicle. The salesman, Sam Zaidan, was more than helpful in reviewing all of my buying and leasing options, and was incredibly respectful of my budget, which I appreciated greatly. Sam worked with one of the financial managers, Carlos Ortega, who was very kind and worked very hard to get me the best pricing possible. Later on, I met with Walace Langame, who finalized my financial paperwork and lease application. He was fantastic and worked diligently to convince the bank to include an additional insurance option into my financing and also waived my first month's payment! Sam also took care of all additional paperwork, handled the plate cancellation, and contacted my insurance agent to file all necessary paperwork and assure that my insurance was up to date. He really went above and beyond his role as salesman and made me feel like I was more than just a customer. I will absolutely return to Sam for all of my future car-purchasing needs. More

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my husband(raymond) and I (mary ellen) are very pleased with your team that handled our purchase of a new toyota rav....we did our research and received the best deal at toyota of braintree...mr simpson ga with your team that handled our purchase of a new toyota rav....we did our research and received the best deal at toyota of braintree...mr simpson gave us the information that we needed to make our decision....mr simpson's attentiveness to us as consumers of such an important purchase was a huge reason we bought at your dealership....mr ortega was very thorough in the information he gave us....and mr. celesk was excellent in detailing all financing and other material with our purchase.....KUDOS to the dealership and your super team that dealt with us.....thanks very much....mary ellen and raymond davis More

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I came back to this dealership for my 6th Camry. I have known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegea known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegeable about the cars. I test drove the new Camry and the Rav 4. I leased the Camry. The new car with more gadgets is less than my 2009 car. Brian has been very proactive in calling me to see how I am liking the car and to see if I have questions. Eric Francke was most helpful as it was during the Shareathon give a way when I was in the dealership. He signed me up for Twitter and made sure that I would receive a debit card. I would definitely recommend this dealership to anyone looking for a Toyota. More

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In search of a new car, my husband and I went to numerous Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day we went in, we were greeted Angel Tirado,he asked what we were interested in and taken right upstairs to view the selection they had in stock. I was looking for a little more room in the RAV4 than they seemed to have and he quickly suggested the one with the 3rd row of seats, which my husband and I were unaware they even had. They only had one in stock, but the color was one of two I had chosen. He took us downstairs and introduced us to Steve Levanchy. Steve was very professional and informative with information regarding the comparison of the RAV4 and the Honda CRV. Once we had the information we were looking for, Steve brought the car down for a test drive. When it came time for the "dreaded" expense talk, Steve introduced us to Carlos Otega. Together Steve and Carlos made us feel very comfortable and did not make us feel pressured into agreeing to a deal at that time. They understood that with this economy, shopping around was the key to our success as the consumer. Ultimately, Toyota of Braintree was where we found ourselves purchasing our new RAV4. When we went back in, Kenny Banks was the salesman that we closed the deal with. Kenny was very welcoming and just as the others, very informative. He introduced us to Bill DeTellis who explained in detail the 2 yr. maintenance and roadside service. He even had our first oil change scheduled before we went to the finance department!! Jessica Reed was the finance person we dealt with. Again very friendly and professional. She was prompt in sending everything that needed to go to the insurance company and was right on top of things when we had to call her for additional information. I would highly recommend Toyota of Braintree to family/friends. The atmosphere in the showroom was welcoming and friendly, which we did not experience in the other dealerships. Thanks Tufankjian Toyota for helping to make a major purchase less stressful than we thought it would be. A special thanks to Eric for his persistance in obtaining our shareathon certificate. Steve & Diana Weymouth More

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Very honest courteous service Kenny Wallace and Carlos Very honest courteous service Kenny Wallace and Carlos helped us through the whole process with honesty and integrity I love my new camry Thanks ev Very honest courteous service Kenny Wallace and Carlos helped us through the whole process with honesty and integrity I love my new camry Thanks everyone at Toyota of braintree More

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It was time for me to consider a new car, perhaps the last car I will have. Where do I go..what car do I choose?? Honda has just built a new dealership nearby. Chevrolet has an interesting new "Cruze" mo last car I will have. Where do I go..what car do I choose?? Honda has just built a new dealership nearby. Chevrolet has an interesting new "Cruze" model. My old dealer Tufankjian has built a beautiful new Toyota dealership 45 miles away. My present Toyota has been a good experience and Ken, the service manager has taken excellent care of my car. Oh, And David Tunfankian has always taken my cars to the dealership for servicewhen I lived in Duxbury. I doubt that anyone would give me that kind of service..so let's start there and if not happy or pressured, try another. Hopefully I can get the "deal" I want..can handle. But it is 45 miles to the showroom.??? do I really want tot do this???? I arrive at the dealership at the appointed time and was greeted not only by David, but also by Charlie Tufankjian, the owner. WOW! David introduced me to a salesman, Eduardo Vivas.; and to a sales manager Carlos Ortega. OH OH. I'll get pressure to take some deal they have cooked up that will be hard for me to carry. Don't like the looks of that!?? Surprise! That did not happen. When I was shown the Camry, I thought it would cost too much, so I suggested a Corolla. Eduardo said "take a Corolla home and try it." I did and returned convinced I wanted a Camry and was prepared for costs to me too heavy. To my surprise, Eduardo and Carlos just asked me " What financial arrangement do you want???" I had done some homework and I was not of a mind to low-ball. I gave them my honest assessment of what the car was worth and what my ability to pay comfortably was. They went off for a while, came back and said "fine" We can do that! The dreaded "press" was not! The whole process was done on a friendly basis in a sound businesslike manner. I was convinced I was treated very well. Unbelievable..bought a car and it didn't hurt. WHAT Pros! Tufankjian Toyota did an unbelievable job of re-estblishing a strong advocate of their terrific business operation that I can recommend all the time without any reservation.I was happy to have driven 45 miles! More

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I would drive a my 2001 Toyota Tacoma with 334,000 miles on it the rest of my life if it would bring back my father. But it wont and as much as I have been loyal to my truck, it saw its last big trip this on it the rest of my life if it would bring back my father. But it wont and as much as I have been loyal to my truck, it saw its last big trip this past June when I had to drive to my father, Michael Bigger's memorial in Minnesota. My father unexpectedly died in February. He was a national sculptor and I was very close to him. God has blessed me in so many beautiful ways and he has given me immense wisdom since my father died. Nevertheless I am still weary with sadness and grief and miss my father deeply. Lots of challenges have confronted me since his passing and one was the end of life of my trusty truck. I knew this time would come but wasn't looking forward to it because I knew it would be almost impossible for me to get financing..of course I always rely on God and he directed me to the right place and used people in different roles to provide testimony of his perfect will, amazing grace and undying love. A car is a just a car and not something we should worship or get too crazy about but for me it is a necessity for my livelihood, the safety of my best friend, KODY and neccassary for me to fulfill the purpose God has for me. To Steve Lavanchy, Kenny Banks, Wallace Langame, Carlos Ortega, David Tufanjian and my dear mechanic JB Auto and specifically Dave who referred me to Mr. Lavanchy I pray that God continues to richly bless you and brings out the best in you in all that you do. None of you gave up on me and showed immense compassion, love and professionalism. I came to you on my father's birthday, October 10th. A car dealership, where the usual experience is pushy salesmen and long waits to read between the lines and defend myself against tricky treats and dreams , was the last place I wanted to be. I even encountered someone that looked like my father and it made me break out in tears and I wanted to just leave and forget it.But you all certainly were not the usual. In fact my experience cant even be compared to any other experience in a car dealership because it was truly out of the ordinary and transcends dealership experiences. I am not trying to be mushy. I want to give God the glory and hope you all realize how you have made a difficult year for me a little better. Its hard to get happy about getting a new car.. a beautiful! new car when all I want to do is hug my father one more time, but I know he wouldn't want me to be sad...I am a very happy, peaceful person and it has been very hard this year for me to be my happy self. I thank you all for making it possible for me to own a beautiful, safe and practical Rav 4 that fits me and my hairy for legged son Kody!and put a smile on my face. "If I speak in the tongues of men and of angels , but have not love, I am only a resounding gong or clanging cymbal.If I have the gift of prophecy and can fathom all mysteries and all knowledge, and if I have a faith that can move mountains, but have not love, I am nothing. If I give all I possess to the poor and surrender my body to the flames but have not love I gain nothing. Love is patient, love is kind. It does not envy, it does not boast , it is not proud. It is not rude, it is not self seeking, it is not easily angered, it keeps no records of wrongs. Love does not delight in evil but rejoices in the truth. It always protects, always trusts, always hopes, always perseveres. Love never fails.....And now these three remain:faith , hope and love. But the greatest of these is love." ICor. 1-13 Thank you Guys,Peace be with you and God Bless You Always and Forever. Leigh Bigger Brockton Ma More

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This is my third vehicle from braintree Toyota and the service is excellent on all three sales. I remember when I bought my first car and came back 2 weeks later and told Benson I was not happy with it. H service is excellent on all three sales. I remember when I bought my first car and came back 2 weeks later and told Benson I was not happy with it. He told me to sit down and relax and he will put me in a new car in no time and without losing anything. Wallace and Carlos made the deal just right for me to get my next car and I was so happy. That left me with good feelings deep inside that these are actually people who care about customer satisfaction. When I decided me and my girlfriend to get 2 new cars, who better than these people to get us in 2 new cars even though the models we wanted was not available. Now, we received our cars and wanted to say Thank You to Benson, Wallace and Carlos for making this purchase a pleasant experience. Thanks once again. More

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