Carlos Vasquez | Page 5

Very typically, people only choose to be vocal when something goes wrong, while never taking the time to give praise when something goes right. Although I cannot claim to be an exception to this rule, something goes wrong, while never taking the time to give praise when something goes right. Although I cannot claim to be an exception to this rule, I feel that it would be a tremendous disservice for me to not let my extreme satisfaction be known after my recent purchase of a 2010 Corolla S from Hamer Toyota. While in the market for a new compact car, I visited four dealerships in the Los Angeles area. The other dealerships I interacted with were either unfriendly, ill-prepared to answer my questions, or not in possession of a large enough stock of cars for me to find what I wanted. Not only were the people at Hamer friendly and knowledgeable, but I never felt pressure, and I was treated with respect-not just like a perspective sale. What truly motivated me to write this was how far above-and-beyond my interaction with Hamer truly went, and specifically, with salesman Raul Mancia. Despite working in a dealership of its immense size, Raul took the time to learn my name, listen to what I was looking for, and help me find a car that met my needs-which I also happen to love. Raul's friendly sense of humor, pressure-less approach, quick communication and genuine interest in making sure his customers leave happy is a model for how a car buying experience should be. He is truly an asset to the dealership. This fantastic service continued beyond my purchase. Regrettably, I had a few minor mechanical issues within the first four days of owning the car. A quick call to the on-duty service manager set me up with an immediate appointment with Carlos Vasquez, who fit me into his busy schedule. Carlos and his team rectified the issues readily and capably. Although I anticipated a difficult situation, it could not have been any less painless. I have been sure to share this positive experience with my friends and family, and when my girlfriend goes to buy a car soon, we intend to call Raul. I am a second generation Hamer customer (my dad bought a Camry from Hamer), and after this, I intend to be a Toyota customer-and a Hamer one, specifically-for a long time to come. More

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I highly appreciate Toyota Customer Service. Left the dealer with a great experience and my brand new car. Thank you very much to Ramh Zadeh for all the help and your amazing customer service and care. G dealer with a great experience and my brand new car. Thank you very much to Ramh Zadeh for all the help and your amazing customer service and care. Great salesperson and great dealer. :) More

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They give us a good services n good sales I'm so happy for their services es Buena persona y Siempre contests lo Marjorie posible for their services es Buena persona y Siempre contests lo Marjorie posible More

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One of the friendliest places to go to when in need of a fix. The workers here are pretty serious of their work and also make you feel welcomed. Carlos Vasquez has been one of those employers that have been fix. The workers here are pretty serious of their work and also make you feel welcomed. Carlos Vasquez has been one of those employers that have been truly kind, he is a real hard worker and probably one of the best helpers. He always keeps his costumers with a smile and tries to make your waiting time feel not that long. Even when he has a lot of costumers he is still able to control the pressure and do everything he can to help each and every single costumer. Anytime my family had an issue with the car he would always be willing to help. I highly recommend that if you need assistance that Carlos Vasquez is on your list of helpers. This Toyota is a pretty much well structured group with great employers in which you can't go wrong, you will be treated kindly and will have no problems. More

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Every time I go to this dealership I am happy with my service and specially with Carlos Vasquez. He is knowlegable, helpful and extremely patient. He is what every service advisor should be. He represen service and specially with Carlos Vasquez. He is knowlegable, helpful and extremely patient. He is what every service advisor should be. He represents Hamer Toyota extremely well. As long as he is there I will continue to have my car service at this dealer and refer all my friends and family to look for Carlos. More

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CARLOS IS ALWAYS POLITE, READY TO ASSIST IN ANY QUESTION, VERY INFORM ABOUT ANY PROBLEMS, I DON'T USUALLY HAVE TIME TO WRITE REVIEWS, BUT THIS TIME I FEEL I OWN ONE TO CARLOS FOR HIS GREAT CUSTOMER SERVICE A VERY INFORM ABOUT ANY PROBLEMS, I DON'T USUALLY HAVE TIME TO WRITE REVIEWS, BUT THIS TIME I FEEL I OWN ONE TO CARLOS FOR HIS GREAT CUSTOMER SERVICE AND DEDICATION. More

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carlos was very helpful, polite and knowledgeable, he explained to me the process of the repair and how much it was going to cots, will recommend 100%. explained to me the process of the repair and how much it was going to cots, will recommend 100%. More

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