Carmelle Stevens

I’ve been a GMC Terrain owner since 2018 and have always been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a ne been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a new vehicle, scheduled a 10 AM appointment with Carmelle to test drive a Terrain. We arrived at the showroom at 10:03 AM, but no one was present in the showroom or outside to greet us. After wandering around, Mark eventually entered from the far side of the showroom. I mentioned our appointment with Carmelle, and he informed us she hadn’t arrived yet. Despite this, Mark quickly brought around the vehicle we were interested in, allowing my mom to test drive it without even requesting her driver’s license. While Mark was courteous, the lack of engagement from the rest of the team was disappointing. Upon our return, Mark asked if we had any other questions but didn’t follow up beyond that. Two other employees were seated in a nearby glass office but made no effort to acknowledge us. Ultimately, this lackluster experience led my mom to purchase a different vehicle from another dealership that same day. A more attentive and professional approach could have made all the difference. More

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Very Happy Shane Outland, Tracy Lego, Rhonda McLean were the people we worked with. We started out with Tracy Lego who told us all about the cars and answered o Shane Outland, Tracy Lego, Rhonda McLean were the people we worked with. We started out with Tracy Lego who told us all about the cars and answered our questions on the first day. When we came back to purchase the car, we saw Shane Outland who guided us through the purchasing process. He answered any other questions we had. He was wonderful.. More

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Great staff, easy to work with. We had a great experience with Suttle and would highly recommend them as a great place to purchase a car. Friendly and informative staff; great select We had a great experience with Suttle and would highly recommend them as a great place to purchase a car. Friendly and informative staff; great selection of cars and a painless process in our purchase of the Buick Enclave. More

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Awesome experience!! I had the best experience in buying a car from them. Terron, awesome experience !! Everything done on site and car was delivered to the door. Highly r I had the best experience in buying a car from them. Terron, awesome experience !! Everything done on site and car was delivered to the door. Highly recommend them !! More

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Expert, timely and precise attention to detail to everyone . I 've been a customer at Suttle motors 28+ years. I get excellent service, with precise and timely work. I recommend "Suttle to any and all folks I I 've been a customer at Suttle motors 28+ years. I get excellent service, with precise and timely work. I recommend "Suttle to any and all folks I know". The employees I want to give "thank you'll to is service manager of Red Team:Jennifer and can't remember which team she manages: Rhonda. Every time I go in for service, I always speak to "Mr Suttle", while is in his office. I also want to say thanks "Camelle Stevens, she is also an experience employee, when working with customers. More

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Best vehicle buying experience ever. From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various dep From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various department personnel. Everyone was willing to stop what every they were doing to great you and ensure you are being taken care of. More

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Excellent service and professionalism. This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin D This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin Dawson is the best! More

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Got just what I wanted AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people t AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people to work with. Thank you Kindly Thel S. More

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SO PATIENT & KIND My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific feature My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific features and needs. She was very upbeat and positive and she didn't make me feel like I was asking for too much every time I had to go back to her for more options nor did she display any frustration. Lovely young lady. More

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