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Carmen Alicea
232 Reviews
Dealership Experience
11 yrs, 5 mos
Languages Spoken
English
Spanish
232 Reviews
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232 Reviews of Carmen Alicea
Verified Customer
October 12, 2025
Outstanding service starting with Carmen and her support to make sure that GMC Owen's are treated like human beings that have responsibilities to meet. Her ability to find solutions to your concerns are one to make sure that GMC Owen's are treated like human beings that have responsibilities to meet. Her ability to find solutions to your concerns are one of the best assets that Williamson Cadillac has. More
by RVILLALOBOS10
Other Employees Tagged: Erik Fernandez, Rolando Pardo
October 11, 2025
Carmen walked us through check in. Researched our warranty also checked on any outstanding recalls and then stayed in touch with us regarding the progress of the repairs. Really helpfu Researched our warranty also checked on any outstanding recalls and then stayed in touch with us regarding the progress of the repairs. Really helpful. Thank you. More
by David
October 08, 2025
Excelent service, excelent attention, very gentel people . Congratulations for all your employes in special to Ralph. . Congratulations for all your employes in special to Ralph. More
by Gus
Other Employees Tagged: Ralph Barraque, Alberto Fernandez, Tony Mercado, Cesar Rojas, Janelys Puig Pelegrino
October 02, 2025
We as a family have owned from a Escalade ,ATS,and most currently an XT5 as well as XT4 all from Williamson Cadillac and it’s never been anything than a highly pleasant search and maintenance of our cars . currently an XT5 as well as XT4 all from Williamson Cadillac and it’s never been anything than a highly pleasant search and maintenance of our cars .. excellent from sales to service. Our next choice God willing would be more beautiful Cadillacs and only from the Williamson Dealership .. 😀 More
by NANDYCRESPO24
Other Employees Tagged: Rolando Pardo, Ricardo Robinson, Mike Mckesson, Tony Martinez, Fede Prudhomme , Anthony Figuerdo
October 01, 2025
This is the second time that my GMC battery gets drained at the dealer and need replacement. In 2024 they drained and replaced my battery and now in 2025 the same problem and I had to pay for it. The batter at the dealer and need replacement. In 2024 they drained and replaced my battery and now in 2025 the same problem and I had to pay for it. The battery was working fine before the car needed service. More
by eliosgator
September 21, 2025
John Varela (Service Department) is very professional and considerate. I have also worked with Tony Martinez and Carmen Alicea (Service Department), both are helpful and professional. On one occasion, I need considerate. I have also worked with Tony Martinez and Carmen Alicea (Service Department), both are helpful and professional. On one occasion, I needed to speak with Juan Santos. Juan Santos addressed the issue immediately and all was taken care of. Edgar Lacayo, Manuel Mundo, and Diana Garcia (Loaner Vehicle Department) are fabulous. Williamson's courtesy transportation driver's and valet greeters are helpful and friendly. More
by MINABEAUCHAMP
Other Employees Tagged: Juan Santos, John Varela, Tony Martinez, Edgar Lacayo, Diana Garcia, Manuel Mundo
August 29, 2025
Coming from Lincoln services I was expecting a more luxurious service experience. Cadillac Williamson could use a lot of improvements. I had to wait outside in the parking lot in the heat with my 2 yea luxurious service experience. Cadillac Williamson could use a lot of improvements. I had to wait outside in the parking lot in the heat with my 2 year old to receive my car, a tire lock was left in the center media center of my car, and my car was half washed when I received it. it looked worse than when I brought it in, the body and the rims had water streaks and dust streaks all over it. More
by lanaemjames
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