Carmen Lopez | Page 2

DECEIVING, UNKNOWLEDGEABLE LIARS!! Found a used 19 Durango Autotrader at their dealership. Called and asked availability of the vehicle and was told that the vehicle is available for sale. Told salesp Durango Autotrader at their dealership. Called and asked availability of the vehicle and was told that the vehicle is available for sale. Told salesperson that I was interested and had been approved (not pre-approved) for the vehicle (actually up to 50k but I wanted to stay at a certain budget). Went on to take my info and the info on the trade in I had. During the course of this deal I only received 2 emails stating what my trade was worth and the questions pertaining to the trade. I had to call a few times to see what the status was on the process. Carmen the sales lady had the purchase vehicle confused thinking it was a new vehicle, asking me if I wanted to add a truck bed or anything. WOW! So moving forward, I didn't hear back from them for a couple days so I called back. Carmen tells me that they had just emailed my credit union over the purchase order ( which should've gotten done 3 days ago with initial call) the day before. After speaking for a few minutes she says, "Hold on a second while I check to see if the vehicle is still available." I'm thinking to myself at this point xxx does she mean?! We've gone through the whole purchase paperwork and you're not sure if the vehicle is there?! So she returns to the phone and says, " I that vehicle has sold." NO ONE ever asked for a deposit nor said anything about another buyer being interested or better yet, asked me for a deposit! Then she has the audacity to ask if there's anything else on the lot that I'd be interested in! These people are so unprofessional and deceiving it's a shame! I guess that's what happens to out of state customers trying to do business with out of state dealerships! So to those reading this and thinking of doing an out of state purchase with these people.... RUN, RUN, RUN, RUN!! THEY'LL FOOL YOU FOR SURE! Update: just found out today 10/25/21 that these liars never emailed my credit union a purchase order) agreement! I pray these people never sale another vehicle and go bankrupt! Bunch of liars! Now I understand why the say never trust a used car salesman! More

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Carmen was my contact online answered all my questions and always responded in a timely manner. Really a great experience and will most definitely shop there again and always responded in a timely manner. Really a great experience and will most definitely shop there again More

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Very professional, Everyone was really helpful in getting what I needed Thanks for everything, I have bought several vehicles here and I'm sure I'll be back again what I needed Thanks for everything, I have bought several vehicles here and I'm sure I'll be back again More

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It was a great experience I was in the market for 4 or 5 rams trucks and this was the only dealership I could find with the trucks with the right equipment to buy all at one de I was in the market for 4 or 5 rams trucks and this was the only dealership I could find with the trucks with the right equipment to buy all at one dealership, I called Carmen and she assisted me with a seem-less buying experience for all of my needs More

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Recent purchase 2019 Ram from Mary Badgette Worked with Mary on recent purchase of 2019 Ram and had a great experience. She was very helpful and explained everything to me on the sales. When I w Worked with Mary on recent purchase of 2019 Ram and had a great experience. She was very helpful and explained everything to me on the sales. When I wanted a change on the interior she oversaw the modifications and did a fantastic job on the leather seats in my new Ram. Would buy again. More

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I wouldn't trade nickles with this dealership. Either they are completely shady and actively running gimmicks and exploits, or they are so disorganized that their left hand doesn't know what their Either they are completely shady and actively running gimmicks and exploits, or they are so disorganized that their left hand doesn't know what their right hand is doing. I wasted 5+ hours round-trip driving to make a trade only to find out they had misquoted my trade-in value and were offering me a full $1,000 less once on site. Although it was their mistake, they did not feel any obligation to make it up to me. Additionally, they require a $500 deposit which is non-refundable to hold a vehicle for 3 days. Which means, EVEN IF YOU COME TO LOOK AT THE VEHICLE AND ATTEMPT THE TRADE, if something else falls through, they will not refund your money by policy -- even if what fell through was their mistake! That means they pretty much entirely eliminate your ability to negotiate once they have the $500 deposit. I'd rate them a -5 if it were an option. I've bought and traded dozens of vehicles in my life and this dealership is by far the worst I've encountered. More

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Online truck purchase I’m from out of state and I worked with Carmen Lopez online to purchase a 3500 4x4 cab/chassis. She was super helpful and got me a quote within an hou I’m from out of state and I worked with Carmen Lopez online to purchase a 3500 4x4 cab/chassis. She was super helpful and got me a quote within an hour including upfitting with the mods I requested and not trying to upsell me with stuff I didn’t need. No hidden fees or services I have no use for. I would highly recommend and use her again as a sales representative. More

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Great Experience and Great Service Thank you Carmen Lopez for helping me and my wife purchase a new Ram Laramie Longhorn. We especially appreciate your looking into discounts for us rig Thank you Carmen Lopez for helping me and my wife purchase a new Ram Laramie Longhorn. We especially appreciate your looking into discounts for us right out of the gate. We appreciate all your help with inquiries and prompt follow ups. We would absolutely recommend your company to our friends. God speed. More

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Very good experience Bought my first brand new truck and the experience was awesome with them answered all my questions and even picked up trade ina and delivered for no e Bought my first brand new truck and the experience was awesome with them answered all my questions and even picked up trade ina and delivered for no extra charge great company to work with More

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