Carmen Lukowski | Page 3

The customer service people were super friendly , knowledgeable and fast . My ca was ready while I waited at the very nice waiting area knowledgeable and fast . My ca was ready while I waited at the very nice waiting area More

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I don't usually write reviews but this interaction with this dealership leads me to share my experience so folks know what to expect when looking to purchase as vehicle and not having the honor their adver this dealership leads me to share my experience so folks know what to expect when looking to purchase as vehicle and not having the honor their advertised pricing. To be transparent I have purchased many vehicles from outside of my area and have had pretty good transactions with those dealerships. Never have I had a dealership quote me a price and I accept and they decide to ghost me to complete the transaction, until now. I began my car buying by searching numerous car sits including cars.com. This dealership had the car I am interested in for a listed price which I presented an offer. The sales person, Jennifer, declined and stated they do not take offers and are a price as listed dealership so I said no problem and continued shopping. I received numerous emails from Jennifer with price dropping and when the price was where I wanted to be I let her know I am interested in completing the transaction. I asked if she would do a video walk around of the car and she refused, I discussed a trade in and when I said I would ship the car, she questioned why I would do that. I shared with her I did not want to drive 6 hours to drop the car and was immediately told they don't hold cars. She then disappeared for the rest of the day. Later that evening I received another email from her saying the car price dropped again so I submitted a new inquiry and received a call from Ben. He was actual very good at his job and provided an unsolicited video walk around of the car and sent it to me. I made him aware it was the wrong one and he promptly send another video of the correct vehicle. This was in 14 degree weather so Ben was getting my sale. He even provided all the service information on the car and I proceeded to make the purchase but things started to unravel immediately. I did not hear from Ben after accepting the offer until the next day, after numerous calls and emails, the manager, Carmen, provided me the numbers with shipping or picking up. I let them know I would be picking up the car but would wire the entire balance to them but needed the purchase order and wiring instructions. Later that day I got a call from Sean, the sale manager, who brought up the discussion of my trade discussed with Jennifer, who ghosted me. I shared with him how things went with her and I let him know I was working with Ben to complete the transaction. Sean then included the trade in the proposal but told me I had to pay for shipping both ways and had to use their shipping company or they would not sell me the vehicle. He then sent the proposal with a different price from what Ben and Carmen provided, which I shared with him. He said he could not change the price back to the original accepted offer and had to reach out to corporate to get the approval. After not hearing from him for a couple days I contacted Carmen and wanted to proceed with the offer sheet she and Ben provided. I again asked for the sales contract and wiring instructions but I was never given those items. I called numerous times to send the money but no action on their part. The following day Ben reached out to me stating he can assist as he has nothing to do and I asked that he send me the purchase order to close the transaction. Again, no action. After calling each party numerous times I am now certain they do not want to sell me the vehicle although we have a verbal agreement. I have never had a such a terrible buying experience and be aware that their dynamic pricing will have them not honor their agreed upon offer. More

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I had an oil change tire rotation. I had no problem with the service. It was all done within an hour. I had no problem with the service. It was all done within an hour. More

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The people are upfront and answer all questions and concerns. We look forward to working with Hank and the service department in the future. concerns. We look forward to working with Hank and the service department in the future. More

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Excellent service department. Great associates with strong communication during and after the service to insure everything is done satisfactorily. Great associates with strong communication during and after the service to insure everything is done satisfactorily. More

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Very pleasant people who work there, easy to schedule appointment and get my car in. appointment and get my car in. More

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They advertised a price on a used car. I tried to negotiate the price and they refused. Okay, fine. Then they come out with the price $700 more. Why? For a clear coat protector on the pa I tried to negotiate the price and they refused. Okay, fine. Then they come out with the price $700 more. Why? For a clear coat protector on the paint and fabric. I told them I don’t want it. They said too bad we already did it and you have to pay for it. 😡 Really? I got scammed and they wouldn’t budge. It’s like the emperor’s new clothes. I had to pay for something that I couldn’t see and I don’t even think they did. Bottom line their used cars are not the price listed, they are more!!!! More

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Zero pressure and straightforward and honest negotiation with Chris P. They had the car I wanted, and the process took less than a couple hours. Turned in a leased Palisade and drove off in a newer, bette with Chris P. They had the car I wanted, and the process took less than a couple hours. Turned in a leased Palisade and drove off in a newer, better one. More

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I had my Hyundai Kona for just over two years. I recently started having issues with not getting any heat,so I took it to Ron Marhofer in Akron.Come to find out the blower was out.They had it fixe I recently started having issues with not getting any heat,so I took it to Ron Marhofer in Akron.Come to find out the blower was out.They had it fixed in two days,all the while letting me use a rental so I could get back and forth to work.If you are in the market for a brand new car,go to Ron Marhofer. More

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Easy to set appointment work done when promised and everything explained to me clearly and no surprises thank you everything explained to me clearly and no surprises thank you More

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