Carol Heyse | Page 27

Love my new vehicle. Took some time with all the paperwork but worth the wait. Appreciate everything that Carol did to assist me and everyone else involved. Thank you again. See you in 3 years when paperwork but worth the wait. Appreciate everything that Carol did to assist me and everyone else involved. Thank you again. See you in 3 years when I lease my next Honda. More

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Best dealership in Delaware. Carol Heyse is the best! We would never never get a car from anywhere else. Thank you for so much. Yes. We would never never get a car from anywhere else. Thank you for so much. Yes. More

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Everyone is so knowledgeable in their area of expertise. Each interaction I had, with Carol, Pierre, and Kim, was simple easy and understandable. I am so grateful for all of their hard work. Its like no oth Each interaction I had, with Carol, Pierre, and Kim, was simple easy and understandable. I am so grateful for all of their hard work. Its like no other experience. I would highly recommend all friends and family to this dealership. Truly incomparable to any experience in customer service I have had! More

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Thanks to Carol Heyse, our purchase of 2 vehicles in a month’s time was streamlined. She helped us with our selection, made sure we had the vehicles we wanted & went the “extra mile” to ensure we were sat month’s time was streamlined. She helped us with our selection, made sure we had the vehicles we wanted & went the “extra mile” to ensure we were satisfied customers. She is simply the best! The other staff at Martin were also helpful. Thanks! More

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Disappointed-this was my 3rd CRV that I bought from Martin Honda and this was the worst experience. I had to wait almost 45 min for a 2pm appointment. I knew what I was going to buy and told Carol ahe Martin Honda and this was the worst experience. I had to wait almost 45 min for a 2pm appointment. I knew what I was going to buy and told Carol ahead of time I was paying by check and to have everything ready. With COVID, I wanted things to be efficient and as remote as possible. While we were waiting to meet with Carol, she had the car brought around for me to test drive. When I went to get in, it was dirty/muddy inside. A complete mess! If you are going to have someone test drive a car they are planning on buying, make sure it’s cleaned before they get in. Put plastic down so the carpets don’t get dirty. As a result, I had to wait quite awhile for it to be cleaned. Due to the wait and the dirty car I asked Carol if she could take some more money off the car or throw in a another free oil change but she said no. When going over the paper work, I reluctantly gave my SSN and then changed my mind and asked her to white it out. Since I wasn’t financing the car there was no need for it. I asked her why she needed it and she couldn’t explain but she was hesitant to cross it out. We finally agreed that she would white it out and call me if she needed it. If you are going to ask someone for their SSN be prepared to explain why! Since I knew what car I wanted and told her ahead of time I would pay the full amount by check, I am not sure why it took over 3 hours for the transaction. Since I have had good experiences in the past with Martin Honda and I know Honda CRVs are an excellent car, I didn’t walk out but I was getting pretty frustrated. By the time the deal was done it was after 5pm, Carol offered to pair my phone with my car but I was hungry and tired, so I declined. I would have loved to have someone show me some of the features of the car and help me set some things up but at that point I needed to get home. I can’t image how long I would have been there if I was unsure about what car to buy or if I was financing the car! As a repeat customer, I would have thought I would have been treated a little better. I know Martin can do better. More

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the easiest and most enjoyable car purchasing experience I have ever had ! Martin runs like a well oiled machine. And our salesperson, Carol H. Was fantastic to work with I have ever had ! Martin runs like a well oiled machine. And our salesperson, Carol H. Was fantastic to work with More

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Carolyn Heyse really made my whole car buying experience very easy. I didn't feel pressured and I got a great car to drive now. I'm glad Mrs. Carolyn was able to get me out of the bad loan I was previously very easy. I didn't feel pressured and I got a great car to drive now. I'm glad Mrs. Carolyn was able to get me out of the bad loan I was previously in. More

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Carol was very helpful and accommodating. She made the process very easy and painless. There were no hidden fees. All fees were upfront and very reasonable. Highly recommend. process very easy and painless. There were no hidden fees. All fees were upfront and very reasonable. Highly recommend. More

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Carol - was fantastic !!! i had some issues from a previous purchase - Carol did a outstanding Job explaining the solution and solving my issues Carol you are fantastic !!! previous purchase - Carol did a outstanding Job explaining the solution and solving my issues Carol you are fantastic !!! More

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Carol was great! We came in with specific requirements and she met each one. We've been using Martin Dealership for many years. This is the second vehicle we purchased through Carol. She doesn't disappoi and she met each one. We've been using Martin Dealership for many years. This is the second vehicle we purchased through Carol. She doesn't disappoint. More

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