Carol Mazzarelli | Page 2

They caused a problem to charge me for a repair I went in for my Lifetime Oil Change and complimentary tire rotation and walk out with a $150 repair bill from them breaking the bolts that hold the t I went in for my Lifetime Oil Change and complimentary tire rotation and walk out with a $150 repair bill from them breaking the bolts that hold the tire on. Ok, so I know unexpected things happen but two times they work on my tires two times the bolts are broken and need to be repaired at $100 labor and $10 per bolt. They go on and tell me it is common in older vehicles like mine and they see it a lot. So if it is common is it a defective part? if they see it a lot are they negligent and causing the problem? I complained there in person and they couldn't care less. I was just told "oh you have an old vehicle." I can understand if it was something mechanical but a bolt that holds a tire on? All 5 bolts that hold the tire on??? The only saving grace of this place is Carol (I believe it was her at the checkout counter). She happened to have a $25 coupon to help me out. But going in for a free service and still walking out with a $120+ bill due to a problem they caused... yay (a sarcastic "yay"). I don't trust this place with any repair because it seems they cause more problems in order to charge you more money. Its no wonder why they give a free oil change or free tire rotation... they get you in, break something, then hit you with a bill. I wouldn't be here complaining if they even tried to work with me. They didn't care about anything other than me paying a the bill. More

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Awesome Very professional and worked hard to achieve customer satisfaction. Dealership has always taken the time to explain everything and make sure I unders Very professional and worked hard to achieve customer satisfaction. Dealership has always taken the time to explain everything and make sure I understood what we were doing. More

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Friendly Customer Experiences Carol is by far the best customer liaison A1 Toyota could hope to have. She makes us all feel like family every time we stop by. Needless to say I h Carol is by far the best customer liaison A1 Toyota could hope to have. She makes us all feel like family every time we stop by. Needless to say I have bought or leased 4 cars because of my satisfied relationship and have told numerous people how fantastic everyone is at A1 Toyota. More

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Above and beyond!! Service director mike Q went above and beyond once again. My battery had died while I was out of town. He sent someone to my home, jumped the car, too Service director mike Q went above and beyond once again. My battery had died while I was out of town. He sent someone to my home, jumped the car, took it to the shop installed a new battery and checked out all systems before returning it to my home. It was up and running before I got home. Don't know of many who provide such great customer care in this state. That's true customer service! More

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