Toyota of Ann Arbor

Doug from the Service Department has ALWAYS given us EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. More

The service people were not attentive at all. When I pulled up and got out of my car, I stood there for quite some time. Had 3 different people tell me someone would be right with me. Someone cam When I pulled up and got out of my car, I stood there for quite some time. Had 3 different people tell me someone would be right with me. Someone came to check the tread on my tires and didn’t even say hi to me. Same with someone who topped off my windshield wiper fluid. I wasn’t even checked in yet. Then the person who did end up getting me checked in told me that the shuttle service stops at 3pm. My appointment was at 3:45. I don’t like that it gave me an option to select to use the complimentary shuttle service if I really can’t use it at that appointed time. I end up waiting in the lobby. Then when the service person calls me back and tells me the total, there’s someone who comes up to him and starts talking to him and cussing. Completely unprofessional. He did tell him to go away and that he was with a customer but it’s the principle of the matter. When I left the dealership, my tire light was on and no one said anything about that. 0/10. More

Everyone was friendly and helpful. The 4 Runner was clean, tank filled and ready to drive off lot. The 4 Runner was clean, tank filled and ready to drive off lot. More

The repair was performed in a timely manner, was completed professionally, the tech was polite and kept me up to date on the progress. completed professionally, the tech was polite and kept me up to date on the progress. More

This place is extremely good For Toyota lovers who want to be satisfied completely for their purchase or trade in and leasing, staff is very friendly and helpful as fas knowledgeable and you will love is f to be satisfied completely for their purchase or trade in and leasing, staff is very friendly and helpful as fas knowledgeable and you will love is for your visit to this dealership even though you are shopping or collecting info More

The job was completed professionally, on time and no problems anyway. The service tech was polite and accurate. problems anyway. The service tech was polite and accurate. More

Excellent. very happy with how easy it is to get information as well as service herr. very happy with how easy it is to get information as well as service herr. More

I've bought a car from this dealership in the past, but they seem to have gone downhill significantly in the past few years. I went a couple times looking for a new car recently, and was pretty disappointe they seem to have gone downhill significantly in the past few years. I went a couple times looking for a new car recently, and was pretty disappointed by the sales experience. I was also pretty disturbed by a recent service experience. Not only was the service representative impossible to get a hold over the phone, but they were not up front about the work that was done, and charged more than was expected for subpar service. I don't plan on returning. More

It a very well set up for the customer to get there car service when checking in service when checking in More