Caroline Fletcher | Page 46

Saved my car, my day, and my life today! ! Walked in here after a horrible service and experience at Beaverton Toyota. Royal Moore has friendly staff from the minute I arrived who compl ! Walked in here after a horrible service and experience at Beaverton Toyota. Royal Moore has friendly staff from the minute I arrived who completed a multi-point inspection on my car for free after hearing about my experience at Beaverton Toyota. Royal Moore Toyota staff found my engine filter replacement I paid for was not replaced, the oil plug was not fastened all the way, and the oil filter was not completely secured. I have an over 6 hour trip this weekend with my family and would have been a horriblr disaster if not for Royal Moore Toyota. Royal Moore Toyota kept me informed of everything as they progressed and provided an inspection report. I highly recommend this location to everyone!! More

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My first oil change here ever, but Caroline was very friendly, efficient, and helpful. She walked me through the steps, was calm and patient and made me feel right at ease. She said it would be about an friendly, efficient, and helpful. She walked me through the steps, was calm and patient and made me feel right at ease. She said it would be about an hour but everything was done in 40 min. Felt like I was in and out with a little break in the comfy lobby in between! More

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Caroline was very professional and personable. She demonstrated excellent customer service from beginning to end. I am very pleased with my experience at Royal Moore Toyota. She demonstrated excellent customer service from beginning to end. I am very pleased with my experience at Royal Moore Toyota. More

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The moment you walk into this dealership, you enter a "boys club" with a vibe that is beyond off-putting to a single woman. Twice now, I have walked up to the service counter to check in and have heard c "boys club" with a vibe that is beyond off-putting to a single woman. Twice now, I have walked up to the service counter to check in and have heard curse words and unprofessional jokes being told between coworkers - fine for the breakroom, but creates a very uncomfortable experience for the customer. The best I can say is at least this time one of the employees wasn't saying the F word over and over like last time... Caroline was the shining star of my experience. She was kind, friendly, and helpful. Royal Moore would be better served by more Caroline's on their staff. More

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Customer service was exellent! ! Quick service and well attended in front desk!! This is a place will use for further service over other places a have gone to over the years!! ! Quick service and well attended in front desk!! This is a place will use for further service over other places a have gone to over the years!! More

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Quick and easy scheduled maintenance on my 2021 RAV4. Fast check in and out. Altogether good experience. Fast check in and out. Altogether good experience. More

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The Royal Moore Service Center team always provides fast, friendly, and helpful service. As a long time customer, I have been satisfied with every visit. Thank you! friendly, and helpful service. As a long time customer, I have been satisfied with every visit. Thank you! More

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Welcoming and friendly. This dealership does not just give you outrageous prices but reasonable and informative. They call for approvals and keep you updated on what defects This dealership does not just give you outrageous prices but reasonable and informative. They call for approvals and keep you updated on what defects they found that need to be changed. I never feel like im being rushed into a decision. More

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Wet helpful and professional from the get go and a pleasure to deal with. Thanks pleasure to deal with. Thanks More

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I was very happy with my service. My car was done in less than an hour, which is great. My car was done in less than an hour, which is great. More

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