Carson Trafzer | Page 14

Byers Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the oversight during your recent visit. Leaving the battery cover on the floor and the back seat uninstalled is not the standard of service we aim to provide. Your experience falls short of the quality and care we strive for, and we’ll be addressing this issue with our team immediately to ensure it doesn’t happen again. If there’s anything we can do to make this right, or if you’d like to discuss this further, please don’t hesitate to reach out to us directly. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that Carson provided professional and friendly service while explaining the needed repairs. Clear communication and customer care are priorities for us, and it means a lot to know you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out!