Carter Taplin | Page 2

Holm Automotive Center Inc responded

We are absolutely delighted to hear how pleased you were with your experience at Holm Abilene! It's fantastic that Carter, William, and Cedric made the process so easy to work with and that you found everyone nice and courteous. Your willingness to highly recommend us truly underscores our mission to create meaningful relationships based on Trust and Fairness. We strive to provide exceptional Customer Care in every interaction, and your feedback lets us know we achieved that goal. Thank you! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear Chuck was great and fixed the issues with your Camaro top quickly and correctly! His efficiency and precise workmanship truly highlight our team's dedication to providing excellent customer care. We appreciate you taking the time to share your positive experience with Chuck, Carter, and William. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Carter was great to work with and that he was very helpful and friendly! It's especially wonderful to know that even on a busy day, he took great care of you. Carter's dedication to customer care truly shines through, demonstrating our commitment to serving clients even during peak times. We also appreciate Cedric Salas's involvement in your experience. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're so pleased to hear that everyone was very nice and worked well with you during your visit! It's fantastic that you felt comfortable and that our team offered refreshments, reflecting our genuine concern for others and dedication to customer care. We appreciate your kind words about Chris, Carter, William, Noe, and Cedric! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear you had such a positive experience! It's great that you found our team knowledgeable and friendly, and enjoyed the relaxed atmosphere. We also take pride in keeping our dealership clean and organized, reflecting our diligent and industrious approach. Your high recommendation means a lot to us, and we appreciate your kind words about Carter. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Our sincerest apologies for any confusion regarding your transaction. We understand your frustration regarding the timeline of your vehicle delivery. We are looking into the sequence of events to fully understand what occurred. Please reach out to Cedric Salas if you have any additional concerns we can address while we reviewing the account. Thanks for shopping with us and we hope to see you back for your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic feedback! We're thrilled to hear that Carter provided you with such a positive and helpful experience. We're especially glad he took the time to answer all your questions and ensure you were comfortable and knowledgeable about your vehicle. We believe in building trust and providing a pressure-free environment for our customers. Carter's dedication to customer care exemplifies our core values. We appreciate you taking the time to share your experience and are delighted that you would do business with us again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! We're thrilled that your online and phone negotiation translated into a seamless and positive in-person experience. We strive to provide transparent and efficient service, and it sounds like Carter Taplin, William Wobbeking, and Cedric Sala truly exemplified our commitment to customer care and trustworthiness. We're especially glad that you felt no pressure and appreciated the straightforward process. We value your recommendation! Sincerely, the Holm Automotive Team of Abilene.