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Casey Desotell

Overview Reviews (27)

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Casey Desotell

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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4.9

27 Reviews

Overview Reviews (27)

Dealership Experience

5 mos

Industry Experience

6 yrs

Languages Spoken

English

4.9

27 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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27 Reviews of Casey Desotell

September 17, 2026

Dealership Rating

Employee Rating

The dealership was very fast and effective. The vehicle was hauled there even before calling ahead for an availability The vehicle was hauled there even before calling ahead for an availability More

by Martnick1240

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 18, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get your vehicle taken care of quickly and effectively, even with it arriving before you had a chance to call ahead. We truly appreciate you choosing Eagle Chevrolet GMC!

September 15, 2026

Dealership Rating

Employee Rating

Service was performed quickly and updates were provided promptly from start to finish. Overall a great experience promptly from start to finish. Overall a great experience More

by tonyfrancis03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams

Sep 18, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team kept you updated throughout the process and got your service completed quickly. We truly appreciate your business and choosing Eagle Chevrolet GMC!

September 08, 2026

Dealership Rating

Employee Rating

Dealership changed out instrument cluster in a timely manner. Provided transportation to and from dealership for me. This was very helpful to me under the circumstances. manner. Provided transportation to and from dealership for me. This was very helpful to me under the circumstances. More

by dhi4481

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay, Rick Adams, Dan Boyd, Derek Townsend

Sep 09, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get your instrument cluster replaced in a timely manner and provide transportation to and from the dealership. We’re happy we could make things a little easier for you under the circumstances. Thank you for choosing Eagle Chevrolet GMC!

September 05, 2026

Dealership Rating

Employee Rating

They said there was nothing wrong with the front brakes and rotors when there clearly was said they replaced the back brakes and rotors but not the front and rotors when there clearly was said they replaced the back brakes and rotors but not the front More

by Delmafaye

Verified Customer

Recommend Dealer

Other Employees Tagged: Casey Desotell

Sep 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for sharing your concerns. We’re sorry you left feeling dissatisfied, especially after purchasing two vehicles from us in the past. We do want to clarify that our technicians determined that both the front and rear brakes and rotors needed to be replaced. We understand that this may not have been the outcome you expected, but our team made the recommendation based on the condition of the vehicle at the time of inspection. We appreciate your feedback and the opportunity to have addressed the concern with you directly. If you have any further concerns, please call us at 606-548-5866 option 2

Sep 05, 2026 -

Delmafaye responded

This is 2 different vehicles I have bought and something is always wrong after I’ve had them a couple days. Never again

September 02, 2026

Dealership Rating

Employee Rating

Very good, went out of their way to make sure I was taking care of taking care of More

by tfannin50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team went out of their way to make sure you were well taken care of. We truly appreciate you choosing Eagle Chevrolet GMC!

September 01, 2026

Dealership Rating

Employee Rating

Easy to work with Great customer service and fixed the issue Kind, convenient, easy to work with issue Kind, convenient, easy to work with More

by jordynwilliamsadkins13

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was easy to work with, provided great customer service, and got the issue taken care of. We truly appreciate you choosing Eagle Chevrolet GMC!

September 01, 2026

Dealership Rating

Employee Rating

Great job. Very satisfied with service advisor Casey. In and out quickly. Would highly recommend. Very satisfied with service advisor Casey. In and out quickly. Would highly recommend. More

by stevevice

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad Casey provided great service, kept things moving, and made sure you were well taken care of. We truly appreciate your recommendation and choosing Eagle Chevrolet GMC!

August 20, 2026

Dealership Rating

Employee Rating

I had an amazing experience buying my car here. Very professional and the best customer service. Very professional and the best customer service. More

by deena0

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jonah Stone, Derek Townsend , Larry Oldham- THE BEST!!!!

Aug 21, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re thrilled to hear you had an amazing car-buying experience and received the professional, customer-focused service we strive to provide. We truly appreciate you choosing Eagle Chevrolet GMC!

August 13, 2026

Dealership Rating

Employee Rating

Service fast and everyone's always so nice I love coming to Eagle Chevrolet service department. to Eagle Chevrolet service department. More

by Jane doe

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Aug 16, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We're so glad you enjoy the fast service and friendly team in our service department. We truly appreciate your continued trust in Eagle Chevrolet GMC!

August 04, 2026

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Employee Rating

Casey kept us informed the entire time and made the process wonderful! She’s exceptional process wonderful! She’s exceptional More

by larajordanturner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittney Compton, Jason Dickey, Matthew Hay, Rick Adams, Dan Boyd, Joe Gribbins, Harley Estes, Derek Townsend

Aug 05, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We're thrilled to hear Casey kept you informed every step of the way and made the entire process such a wonderful experience. We'll be sure to share your kind words with her—she'll truly appreciate them! Thank you for choosing Eagle Chevrolet GMC. We appreciate your support and look forward to serving you again in the future!