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Casey Desotell

Overview Reviews (3)

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Casey Desotell

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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rated

3 Reviews

Overview Reviews (3)

Dealership Experience

1 mo

Industry Experience

5 yrs, 8 mos

Languages Spoken

English

not yet
rated

3 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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3 Reviews of Casey Desotell

May 22, 2026

Dealership Rating

Employee Rating

Service thoroughness was lacking on this visit. I had to return to the dealership, on the same day, because some of the work order was not completed by the tech. I was told it was as all finished, I had to return to the dealership, on the same day, because some of the work order was not completed by the tech. I was told it was as all finished, I paid my bill and left, then received a call, asking if I could return because the air filter has not been changed yet. More

by Michael

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dan Boyd

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May 22, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for your feedback. We apologize for the inconvenience and frustration of having to return after being told all of the work had been completed. That’s not the level of thoroughness or communication we strive for. We appreciate you bringing this to our attention and will use your feedback to help improve our process moving forward.

May 19, 2026

Dealership Rating

Employee Rating

Eagle done a great job they got me in early on a Saturday and I was still able to enjoy my Saturday Saturday and I was still able to enjoy my Saturday More

by mrtaulbee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay, Rick Adams, Dan Boyd

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May 21, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get you in early and have you back on the road quickly so you could still enjoy your Saturday. We appreciate you choosing Eagle Chevrolet GMC!

May 07, 2026

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Employee Rating

Always greeted with a smile and everyone is so friendly. My service is always explained in depth, and they let me know other services thats coming up. My service is always explained in depth, and they let me know other services thats coming up. More

by rainy.bolton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay, Rick Adams, Dan Boyd, Joe Gribbins, Harley Estes

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May 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad you’re always welcomed with a smile and that our team takes the time to clearly explain your service and keep you informed about upcoming maintenance. We truly appreciate your continued support and thank you for choosing Eagle Chevrolet GMC!