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Casey Desotell

Overview Reviews (36)

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Casey Desotell

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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4.8

36 Reviews

Overview Reviews (36)

Dealership Experience

7 mos

Industry Experience

6 yrs, 2 mos

Languages Spoken

English

4.8

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Casey Desotell

November 03, 2026

Dealership Rating

Employee Rating

Nothing but a scam. Tried to get me to buy everything but never fixed what I came in for and then told me something else was wrong and didn't fix it. I vowed to never co Tried to get me to buy everything but never fixed what I came in for and then told me something else was wrong and didn't fix it. I vowed to never come back but my warranty said the valve cover gasket was warrantied under you guys and lo and behold it isn't but my car ended up back there. The only upside was the fact that somebody actually talked to me this time whereas last time I was ignored totally. I believe the reason my car was not fixed this time is because they just wanted to get me out of there. Horrible dealership, horrible! More

by kkeelliiee06

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

October 29, 2026

Dealership Rating

Employee Rating

Very very friendly people! They fixed my truck very quickly and not a bad price for what I had done. They fixed my truck very quickly and not a bad price for what I had done. More

by Lynnzey.hollon

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

October 20, 2026

Dealership Rating

Employee Rating

Chris was amazing! He was very helpful and professional. Helped me find exactly what I was looking for. He was very helpful and professional. Helped me find exactly what I was looking for. More

by Ranperrycnmt

Recommend Dealer

Yes

Other Employees Tagged: Cam Fryman, Sheldon Bratcher, Matthew Hay, Rick Adams, Dan Boyd, Chris Baird, Jonah Stone, Derek Townsend , Everyone was very helpful

Oct 21, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re glad Chris provided such a helpful and professional experience and helped you find exactly what you were looking for. We’ll be sure to share your kind words with him. Thank you for choosing Eagle Chevrolet GMC!

October 17, 2026

Dealership Rating

Employee Rating

Great people great service. Great experience! Definitely come back and get my vehicles serviced here Great experience! Definitely come back and get my vehicles serviced here More

by jeffreyswingate

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Oct 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re glad you had a great experience with our team and received the service you deserve. We truly appreciate your trust in Eagle Chevrolet GMC and look forward to taking care of your vehicles again!

October 07, 2026

Dealership Rating

Employee Rating

Very good communication with Casey , a very nice service department employee. Knew when to expect my vehicle and the cost for repair. Thank you Eagle Chevrolet. department employee. Knew when to expect my vehicle and the cost for repair. Thank you Eagle Chevrolet. More

by caross

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re glad Casey kept you informed throughout the process, made sure you knew what to expect, and provided clear communication about the repair and cost. We truly appreciate your kind words and choosing Eagle Chevrolet GMC!

October 06, 2026

Dealership Rating

Employee Rating

Fast friendly service In and out Took good care of me I feel like they care about there quality of work and knowledge of the service dept feel like they care about there quality of work and knowledge of the service dept More

by george81102

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Oct 08, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re glad our service team provided fast, friendly care, got you in and out, and gave you confidence in the quality of their work and expertise. We truly appreciate your trust in Eagle Chevrolet GMC!

October 01, 2026

Dealership Rating

Employee Rating

Good service department Good service department. Helpful and friendly. Easy to schedule and reliable service. Glad to have them close to us. Helpful and friendly. Easy to schedule and reliable service. Glad to have them close to us. More

by s.harr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Oct 02, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re glad our service team is helpful, friendly, easy to schedule with, and provides reliable service. We truly appreciate your continued trust and are happy to be your local service team!

September 29, 2026

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Employee Rating

Very efficient, informative, and accommodating. Casey was lovely. Will highly recommend to everyone I can. Casey was lovely. Will highly recommend to everyone I can. More

by tstephenskfc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 30, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the wonderful 5-star review! We’re so glad Casey was lovely to work with and made your experience efficient, informative, and accommodating. We truly appreciate your recommendation and choosing Eagle Chevrolet GMC!

September 28, 2026

Dealership Rating

Employee Rating

They was great got me in fast and they do great work Will be taking my vehicle back there . be taking my vehicle back there . More

by candymarcum

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 29, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team got you in quickly and provided great service. We truly appreciate your business and look forward to taking care of your vehicle again at Eagle Chevrolet GMC!

September 17, 2026

Dealership Rating

Employee Rating

The dealership was very fast and effective. The vehicle was hauled there even before calling ahead for an availability The vehicle was hauled there even before calling ahead for an availability More

by Martnick1240

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

Sep 18, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get your vehicle taken care of quickly and effectively, even with it arriving before you had a chance to call ahead. We truly appreciate you choosing Eagle Chevrolet GMC!