"Excellent support and communication for requested..."
Excellent support and communication for requested service. "Casey" in Service department performed terrifically! Keep up the great customer focus to ensure continued success. Thanks and see you again!
"Casey Drese is awesome. The young lady at the checkout..."
Casey Drese is awesome. The young lady at the checkout counter is great too. We have been happy with the car service received. Thank you.
"They have been doing a great job with the maintenance on..."
They have been doing a great job with the maintenance on my 2018 Grand Cherokee and they have excellent prices using their service coupons that they send me in the mail.
"Very efficiently done!"
Only negative was losing all programmed radio stations and GPS destinations . Could they have been transferred ? OK OK OK OK OK OK OK OK OK
"We had a good time with our sales rep. He tried to take..."
We had a good time with our sales rep. He tried to take care of our issues in a timely manner. Delivered the SUV to us at the lake of the Ozarks. Recommend.
"I called the Parts department to get a new key & fob for..."
- Scott A Critchfield
I called the Parts department to get a new key & fob for our 2016 Patriot. After hearing they had one, Scott forwarded me to the Service desk to set an appointment (that was at 5:45 - I was on hold and told "you are #1 in the queue".) Fifteen minutes later, the message changed "we are closed for the day. Our hours are 7 a.m. - 6 p.m. Monday-Friday." Really?
I called the Parts department back and Scott was still there. He said to call back next day and apologized.
I called the next day at 7:30 a.m. and spoke with Sheryl. She took my email and phone information and said she would set the appointment. She asked if I would want email or text updates. I asked for text updates.
At 2 pm I still had not heard anything on our Jeep.
I called Service and got Sheryl again. She had no record of my appointment, my call and even asked me to spell my name (acting like she didn't remember me "I get so many calls during the day. It's hard to remember everyone."
That aside it shouldn't be difficult to set an appointment on the 1st call.
She then handed me to the Service Mgr who then got one of his Service guys, Casey on it.
Casey called me back later to apologize for not getting to the project sooner and let me know he wouldn't be done until the next day.
I had to call again Friday at 2 pm to get an update on the Jeep. Casey was busy but called us back to let us know it was ready. (I thought I would get text updates?)
Upon picking up the Jeep, my wife noticed on the ride home that liquid was dripping from under the dashboard on to her feet and everytime she made a left turn, there was a grinding noise (which wasn't present when we brought the car to you.
I then called Service Saturday morning to advise of the issue and was told "we'll have someone from Service contact you."
No one did.
I've now called again on Monday morning to schedule a return visit to look at our Jeep for tomorrow. Hope it doesn't take another two days.
Other Employees Tagged:
Scott in Parts - very helpful; Sheryl in Service- forgot me the moment she hung up the phone (never scheduled appt)
"Had to bring car in for a recall and emissions..."
Had to bring car in for a recall and emissions inspection. Car was completed on time, staff was courteous as always. Even the service tech Casey remembered and called me out by name when I arrived
"We found that Dave Taylor and his salesman were very easy..."
We found that Dave Taylor and his salesman were very easy to work with. We knew what we were looking for which Kinda helped. Can’t say too much about how great Pat Pile was and thank you.
"Very good service very fast I recommend for my friends..."
Very good service very fast I recommend for my friends very good very good very good very good very good very good very good very
Other Employees Tagged:
"I can’t be more happy with my vehicle being repaired I’m..."
I can’t be more happy with my vehicle being repaired I’m glad Casey got me taken care of and back on the road again