Tori Cassell
Tori Cassell at Southern Team Nissan of New River Valley

Tori Cassell

Service Advisor

Southern Team Nissan of New River Valley

2130 N Franklin St
Christiansburg, VA 24073

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Tori Cassell

July 17, 2026

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Employee Rating

Tori was very communicative and assisted me over a two-week period when the valve body had to be replaced last month in my 2023 Nissan Rogue. He provided updates and explained the various steps in th More

by BJHill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Jones, Brandon Brusseau

Jul 24, 2026

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 01, 2026

Dealership Rating
Employee Rating

We have utilized this dealership for years. We bought our 2nd Nissan Dec 2025. Hugh was fantastic. A great help. We recently had the Pathfinder un for oil change. Everyone has been professio More

by MARY.SURBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2026

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Employee Rating

Will always bring my vehicles to this dealership. Very fast and professional Feel like they care More

by Ericakers7
Recommend Dealer
Yes

Other Employees Tagged: Tori Cassell

Jun 19, 2026

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

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Employee Rating

I had a great experience with this dealership when bringing my car in for routine maintenance. The staff was friendly, professional, and kept me informed throughout the entire process. More

by hope_smith1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 17, 2026

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Employee Rating

Waited 2 1/2 hours for inspection,when I had appointment Then also the thing about getting brake fluid changed in order to get free oil changes that was not in paper that I signed More

by Pwebster63941
Recommend Dealer
No

Other Employees Tagged: Tori Cassell

Jun 18, 2026

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2026

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Employee Rating

I like this southern team Nissan of new river valley they are really amazing work there More

by 95ANKUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 17, 2026

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Employee Rating

Everything went smoothly and I was well advised. Thank you. No that's enough, thanks Poop. More

by ARD0
Recommend Dealer
Yes

Other Employees Tagged: Tori Cassell

Jun 17, 2026

Southern Team Nissan of New River Valley responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 17, 2026

Dealership Rating
Employee Rating

They are super awesome and helpful They are great at their job and always sweet and ready to help More

by daniellevest40
Recommend Dealer
Yes

Other Employees Tagged: Tori Cassell

Jun 17, 2026

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 13, 2026

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Employee Rating

service department is responsive; agents are pleasant. the phone system at Southern Team Nissan is awful More

by mtnwoman3
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Team Nissan of New River Valley responded

Thank you for taking the time to provide us with this feedback.

June 11, 2026

Dealership Rating
Employee Rating

I like it I like it every thing was good I like it They were good More

by 95ANKUR
Recommend Dealer
Yes

Other Employees Tagged: Tori Cassell

Jun 17, 2026

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

1

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