93 Reviews
Write a Review93 Reviews of Casey Novotny
January 11, 2024
I tried calling but unable to speak with a person. Made a appointment but never got a response. It said I would get an email or phone call. I didn't receive either. I did go for the appointment and t Made a appointment but never got a response. It said I would get an email or phone call. I didn't receive either. I did go for the appointment and thy were expecting me. I got home and there was a message but was 10 minutes before my appointment. Very upset with how making an appointment. The service was good at dealer, but making an appointment was horrible. More
January 11, 2024
Brought our Rogue in for an oil change and inspection. Adam was our service advisor and he was great - he greeted us as soon as we arrived and gave a thorough explanation of the work being done. The waiti Adam was our service advisor and he was great - he greeted us as soon as we arrived and gave a thorough explanation of the work being done. The waiting area was clean and there were nice snack and drink options. We especially appreciated that our vehicle was done within the promised time frame and that Adam was transparent about what needed to be done/what could wait. Thank you for the great service! More
January 11, 2024
Solved my problem and sent me the video of their work to demonstrate exactly what was wrong and what they did to fix it. Talk about transparency! demonstrate exactly what was wrong and what they did to fix it. Talk about transparency! More
Other Employees Tagged: Kevin, Mary