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Casey Obrien

Overview Reviews (335) Inventory (284)

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Casey Obrien

Casey Obrien | Page 19

Service advisor

Maserati of Santa Monica

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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rated

335 Reviews

Overview Reviews (335) Inventory (284)

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

not yet
rated

335 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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335 Reviews of Casey Obrien

November 22, 2021

Dealership Rating

Employee Rating

Very much appreciate the work Ken and crew at Santa Monica Alfa did for my unique case. Monica Alfa did for my unique case. More

by jason_paul

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ken Moore

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Nov 23, 2021 -

Maserati of Santa Monica responded

Jason, Thank you for your business and this review. We're happy to hear Ken and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 19, 2021

Dealership Rating

Employee Rating

They charged $350 in labor & $400 fir a battery. The labor should have been way less. They were unable to wash car cause it was low in gas. I’d have paid them for $50 worth of gas. It took a while to ge labor should have been way less. They were unable to wash car cause it was low in gas. I’d have paid them for $50 worth of gas. It took a while to get the car as I sat there w my kids. Plus, they made an insulting offer for my car. It only has 676 mikes and they offered $47000 less than the stickers of $139000 More

by bobsalim

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Dec 06, 2021 -

Maserati of Santa Monica responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 24, 2021 -

Maserati of Santa Monica responded

We're sorry to hear, Bob, that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

November 18, 2021

Dealership Rating

Employee Rating

Pedro is simply fantastic and makes me want to be a Maserati customer forever! He was so on top of everything; it was a seamless process. It was a stress-free experience. He checked in w/me, offered an Maserati customer forever! He was so on top of everything; it was a seamless process. It was a stress-free experience. He checked in w/me, offered and got me a car to take me to the dealership and had my car ready for me before I got there! Just amazing customer service. So impressed! Thank you! More

by Leslie.marcus

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Pedro Leal, Ken Moore

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Nov 18, 2021 -

Leslie.marcus responded

Pedro is simply fantastic and makes me want to be a Maserati customer forever! He was so on top of everything; it was a seamless process. It was a stress-free experience. He checked in w/me, offered and got me a car to take me to the dealership and had my car ready for me before I got there! Just amazing customer service. So impressed! Thank you!

November 16, 2021

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Employee Rating

Casey OBrien (Service Advisor) is the BEST! He has great knowledge, is prompt, and efficient. Casey is the reason I take my Fiat to this location. knowledge, is prompt, and efficient. Casey is the reason I take my Fiat to this location. More

by NANCY32

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Pedro Leal, Ken Moore

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Nov 17, 2021 -

Maserati of Santa Monica responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again!

November 13, 2021

Dealership Rating

Employee Rating

Thanks to Ken the service was great and quick! Also the alfa never looked so good! alfa never looked so good! More

by paulp

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Pedro Leal, Ken Moore

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Nov 13, 2021 -

Maserati of Santa Monica responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ken delivered such a great experience!

November 12, 2021

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Employee Rating

Casey was very helpful and informative and my issues were addressed and problems were solved. My visit was very satisfactory. addressed and problems were solved. My visit was very satisfactory. More

by HEDY.EN66

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 13, 2021 -

Maserati of Santa Monica responded

It's great to hear that Casey and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT!

November 11, 2021

Dealership Rating

Employee Rating

Excellent service! Casey was great, the work was done timely. Thank you for all your help timely. Thank you for all your help More

by Bejan0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 11, 2021 -

Maserati of Santa Monica responded

We appreciate your business, Casey and our team looks forward to serving you again soon!

November 07, 2021

Dealership Rating

I have never been treated more poorly by a car dealership in an attempt to make a service appointment. it was actually abusive. I’m less likeky to purchase a FIAT in future as a result, unless I move to anot in an attempt to make a service appointment. it was actually abusive. I’m less likeky to purchase a FIAT in future as a result, unless I move to another area. More

by Paulo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ken Moore, Receptionist - female THE WORST.

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Nov 24, 2021 -

Maserati of Santa Monica responded

Thank you for bringing this to our attention, Paulo, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 10, 2021 -

Maserati of Santa Monica responded

November 06, 2021

Dealership Rating

Great job. Amazing experience. Would totally get another one from them. Great customer service. Best experience ever one from them. Great customer service. Best experience ever More

by David I

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Martin, Elena Redkin

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Nov 06, 2021 -

Maserati of Santa Monica responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

November 02, 2021

Dealership Rating

Employee Rating

The service and the person who was in charge was so nice and helpful Thank you and helpful Thank you More

by sophie

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Nov 02, 2021 -

Maserati of Santa Monica responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sophie, and we look forward to working with you again.

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