Casey Obrien
Casey Obrien at Maserati of Santa Monica

Casey Obrien | Page 23

Service advisor

Maserati of Santa Monica

1820 Santa Monica Boulevard
Santa Monica, CA 90404

Contact Me
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rated
335 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

not yet
rated

335 Reviews

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335 Reviews of Casey Obrien

September 11, 2021

Dealership Rating
Employee Rating

Service department personnel are friendly and efficient. $250.00 for an oil change is ridiculous, especially when I had to bring it back to correct the overfill. Also, failing to honor the “first service f More

by FRDEFENDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal

Sep 12, 2021

Maserati of Santa Monica responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete and are glad to hear you found our staff to be friendly and efficient. It is regrettable however that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience.

September 10, 2021

Dealership Rating
Employee Rating

They are the best dealership to deal with, every time I’ve taken my car to get serviced it’s always top-notch. Big kudos to Casey! More

by GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2021

Maserati of Santa Monica responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback!

September 05, 2021

Dealership Rating
Employee Rating

I made an appointment with My service advisor, Casey. He got everything taken care of without any hassles. Excellent customer service, friendly, professional and on time. More

by MITRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2021

Maserati of Santa Monica responded

Thank you for taking the time to share your feedback with us. Casey and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2021

Dealership Rating
Employee Rating

The service department provided timely and excellent service. Casey O’Brien explained the problems with my vehicle and gave specific recommendations to address them. He is friendly and fair. Alto is t More

by SDENNIS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Maserati of Santa Monica responded

We appreciate your business, Casey and our team looks forward to serving you again soon!

September 02, 2021

Dealership Rating
Employee Rating

Excellent experience as always.Casey goes above and Excellent experience as always. Casey goes above and beyond to help customers. I highly recommend this dealership to anyone with a Maserati. Thank More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Maserati of Santa Monica responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Casey here at Santa Monica Maserati Alfa Romeo FIAT.

September 01, 2021

Dealership Rating
Employee Rating

I had a great experience as I always do with Casey as he takes care of everything and make sure I get them out of there in one visit or he’s around with me and tells me what might be to happen this time it More

by MarkTunnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal, Ken Moore

Sep 01, 2021

Maserati of Santa Monica responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 20, 2021

Dealership Rating
Employee Rating

I have come to this dealer for years now since owning my car. Always friendly and professional and never anything negative to say about them. Thank you More

by logonzales23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal, Ken Moore

Aug 23, 2021

Maserati of Santa Monica responded

It's great to hear that we've been able to help you out over the years. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

August 20, 2021

Dealership Rating
Employee Rating

Great communication with accurate estimate of cost and time required. Fast and friendly service from Casey. Very happy with the install. Looks great and feels solid. More

by TK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Maserati of Santa Monica responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 14, 2021

Dealership Rating
Employee Rating

The follow up from this dealership is non-existent when you are bringing in your car in for service. It is also impossible to get a hold of anyone in the service department when you are following up with y More

by SSAAYY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Pedro Leal, Ken Moore

Aug 29, 2021

Maserati of Santa Monica responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out to you. We'd love to get to the bottom of this and turn things around for you.

Aug 19, 2021

Maserati of Santa Monica responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out to you. We'd love to get to the bottom of this and turn things around for you.

August 13, 2021

Dealership Rating
Employee Rating

Omg !!!! So grateful for this place they were very professional. Cast was amazing and explained everything to me and made sure my car was safe to drive again !!! More

by Prissyemery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Maserati of Santa Monica responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

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