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Casey Obrien
Refer Me
Casey Obrien | Page 32
Service advisor
Santa Monica Maserati Alfa Romeo
1820 Santa Monica Boulevard
Santa Monica, CA 90404
335 Reviews
Dealership Experience
5 yrs, 9 mos
Industry Experience
13 yrs, 11 mos
335 Reviews
Write a Review
335 Reviews of Casey Obrien
February 23, 2021
I took my Fiat to a Northern California dealership and was not satisfied with services. Santa Monica apologized for the inability to service my Fiat due to the prolonged time in Fiat parts. They arrange was not satisfied with services. Santa Monica apologized for the inability to service my Fiat due to the prolonged time in Fiat parts. They arranged for a two day car rental and I was in and out dropping off my vehicle and picking it up after servicing. Staff is personable, courteous, and professional. Casey is #1 More
by yomarq
Verified Customer
Helpful 
February 20, 2021
Ken profiled me as soon as I arrived. He was so rude. My car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key and phone . I asked for a new service advisor he told me “ absolutely not “ . Never responded to my texts , I was never allowed to speak to a manager because he was out of town or not on the premises. He failed to apologize . Didn’t review my paperwork with me in regards to what was serviced and said I declined the break service when he never not once even mentioned to me that I needed my breaks replaced . I told him it’s common courtesy and customer service to advise customers of what’s going on he told me “ it’s not about customer service or common curtesy “ well if it isn’t about that , then what is it about ? Taking my money and business to another dealership who appreciates and values their customers & still never got contacted by a manager More
by TC.Alfa
Other Employees Tagged: Ken Moore
February 20, 2021
All service personnel were friendly, courteous and took the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. More
by LARIATLAKE
Other Employees Tagged: Ken Moore
February 14, 2021
The staff offers expert service and advice, and are extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! More
by GM
Other Employees Tagged: Eric Martin, Nick Argos
February 10, 2021
This was a horrible experience. I believe the work the work charged was not completed. In addition my car was damaged. I was told it would be fixed however it wasn’t work charged was not completed. In addition my car was damaged. I was told it would be fixed however it wasn’t More
by SSTARHOPE
Other Employees Tagged: Ken Moore
January 30, 2021
Casey in Service and his associates did a great job on first service. Texted and answered all questions in a timely manner. Were Covid cautious too! first service. Texted and answered all questions in a timely manner. Were Covid cautious too! More
by ML
Other Employees Tagged: Girl at car checkin station for service
January 30, 2021
Everyone there is so nice and polite. And, my car was ready when they said it would be. I am a very satisfied customer and will gladly recommend this dealership. ready when they said it would be. I am a very satisfied customer and will gladly recommend this dealership. More
by RICKBODYLA
January 27, 2021
Service was great. Pedro was very professional and a pleasure to deal with. The check in lady made it easy to deal with and on top of the service pleasure to deal with. The check in lady made it easy to deal with and on top of the service More
by PLIPHART
Other Employees Tagged: Pedro Leal
January 23, 2021
Great team to work with, extremely knowledgeable, friendly and attentive. I've dealt with Casey at service, Nick at Finance and Eric at sales. awesome team! friendly and attentive. I've dealt with Casey at service, Nick at Finance and Eric at sales. awesome team! More
by GM
Other Employees Tagged: Eric Martin, Nick Argos
