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Casey Obrien
Casey Obrien | Page 31
Service advisor
Maserati of Santa Monica
1820 Santa Monica Boulevard
Santa Monica, CA 90404
335 Reviews
Dealership Experience
7 yrs, 7 mos
Industry Experience
15 yrs, 9 mos
335 Reviews of Casey Obrien
April 11, 2021
It would be nice if the mechanic spoke with me more clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these t clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these times we are trying to be careful with COVID. He told us we only have the modes we need to replace and as I read the paper, it said we had to do the spark plugs too... I never declined it bc I was never told of the other parts. If I would have known I would have done the job. We got this car from the dealership not the street. The only people that were helpful were one guy in the office who even gave eye contact via others just acted busy. More
by None
Verified CustomerOther Employees Tagged: Pedro Leal
April 10, 2021
Great experience! I would definitely recommend their service in Santa Monica. Not only did I get a great service, but also made the process simple and fast. service in Santa Monica. Not only did I get a great service, but also made the process simple and fast. More
by Blannoir
Other Employees Tagged: Ken Moore
April 06, 2021
Great customer service help me out with the information I needed. Very convenient to my job walking distance. I will continue returning to this service dealership. needed. Very convenient to my job walking distance. I will continue returning to this service dealership. More
by PAKYPIERRE8
Other Employees Tagged: Pedro Leal, Ken Moore
April 05, 2021
The service was done in timely manner and a great job on cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. More
by EA44CA
Other Employees Tagged: Pedro Leal, Ken Moore
March 10, 2021
It was my first visit to the dealership for service. Casey was absolutely wonderful explaining exactly what would be done, including the rental. He stayed in touch with me, answered my texts right awa Casey was absolutely wonderful explaining exactly what would be done, including the rental. He stayed in touch with me, answered my texts right away. And on top of it, he had a great sense of humor. The valet was just as nice when I picked up my car. More
by cathybiebs
March 06, 2021
Got my car back fast, and while it was being repaired , got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get was got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get washed More
by DIS1766
Other Employees Tagged: Pedro Leal
March 06, 2021
I think $2200 is a lot for a tuneup and oil change! Also car was returned to me without being washed lacks Class! Every dealership gives you a clean car back. Especially these days!! Work seems Also car was returned to me without being washed lacks Class! Every dealership gives you a clean car back. Especially these days!! Work seems to be fine so far! Waited 30 minutes for car to be brought to me after waiting 20 minutes for someone from Enterprise car (loaner car co) to drive me back to dealership! Thanks More
by atjmark
March 05, 2021
Casey in service was great. He processed my car into service quickly and arranged a loaner which was a new Maserati SUV. For my warrantied repairs the car was ready when promised, and the repairs were service quickly and arranged a loaner which was a new Maserati SUV. For my warrantied repairs the car was ready when promised, and the repairs were completed correctly. More
by DACLAMAN
March 01, 2021
I came into the dealership for a checkup and was given a possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my car snd found out that Pedro was not available to tell me the results of his check up and I was unable to get a bill and or an explaination of the problem. I had to wait an additional hour before I got an report on the status of my car, got the bill and left. Unfortunately this was not the only issue I have had with this dealership, but my regular mechanic was unable to help with the current issue so I brought it back. Hopefully, I will not need to return. Sincerely, Doris Taylor More
by CHINASISTA65
Other Employees Tagged: Pedro Leal
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