Casey Pakkila

Very helpful service writer was great getting me in and out and welcome at dealer very friendly environment out and welcome at dealer very friendly environment More

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The service manager and staff were very knowledgeable. They did a safety check of my tires. They did a safety check of my tires. More

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Everyone is extremely knowledgeable and helpful. They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ More

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Always ready to take care of your car in the best way possible. Also the friendliness and customer service is exceptional! possible. Also the friendliness and customer service is exceptional! More

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Great people, accurate services and no surprises. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. More

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Very bad customer service I have purchased 3 cars from Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 in for brake service when it was time to review the cost the service writer went over the cost of after marketing vs factor that was fine he told me one factory brake calibers would cost as much as two aftermarket. When I asked him to redo the quote he told me a story about needing to redo it and it would not have all the numbers. This was my mistake I should have forced the issue and made him update the quote. The end cost was over 1000.00 more than what he verbally said. I explained to the service writer that the car is a 4th vehicle I want it to be safe but don’t want to spend 1000’s on it. I believe the reason I did not get the updated quote is the service writer knew I would have passed and went to an independent. The verbal cost around 1600.00 the real cost 2700.00 I was also told the car needed air boxes but because of the cost I passed on the work. I picked the car up it was dirty and surprise the check engine light is on because of the air box. I am not saying the dealership made the check engine light come on but interesting timing. Overall bad communication bad service and the story they tell you when you buy a car from them about being a family run dealership that cares does not hold up on the backend. I get well run dealerships make their money on service. My advice never accept a verbal quote from Kelly. More

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Nick Gird explained all the suggested repairs needed to keep our car safe and reliable. He also provided a complimentary loaner vehicle to minimize any disruption. He also did what he could to keep us with keep our car safe and reliable. He also provided a complimentary loaner vehicle to minimize any disruption. He also did what he could to keep us within our spending budget. We are extremely happy with this dealership and quality workmanship More

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James went above and beyond to make sure I was satisfied. A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he was doing to run a diagnostic and fix the issue. He is passionate about the Nissan/Infiniti brand and it shows. I will absolutely be back as long as James is running the service dept! More

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Great customer car service. Got in and out quick with in 30-45 minutes for tire change and inspection sticker. Got in and out quick with in 30-45 minutes for tire change and inspection sticker. More

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This group of people goes beyond good, they are simple the very best in the business!’ the very best in the business!’ More

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