Casey Pakkila
Casey Pakkila at Kelly INFINITI

Casey Pakkila | Page 2

Service Advisor

Kelly INFINITI

155 Andover Street
Danvers, MA 01923

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17 Reviews
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17 Reviews

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17 Reviews of Casey Pakkila

September 03, 2022

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Employee Rating

James went above and beyond to make sure I was satisfied. A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he More

by Fieldjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Savage

Sep 06, 2022

Kelly INFINITI responded

So happy to know that you had a great experience! It is great that both James and Casey really went above and beyond to take care the issue with the key service light. We really appreciate you taking the time to share this with us - we will be sure to pass this along to James and Casey!

July 27, 2022

Dealership Rating
Employee Rating

Great customer car service. Got in and out quick with in 30-45 minutes for tire change and inspection sticker. More

by Niconadales1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Kelly INFINITI responded

So happy to hear that! It is great that you had such a good service experience and Casey made sure you were well taken care of! We really appreciate you taking the time to share this with us!

June 27, 2022

Dealership Rating
Employee Rating

This group of people goes beyond good, they are simple the very best in the business!’ More

by Nugent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Avola, Maria Capano, John Delrosario, Jasmine Hernandez, Nick Gird , Jay DeFronzo, Olivia Hobey, Peter Jervinis, Holly Zocco

Jun 27, 2022

Kelly INFINITI responded

On behalf of the entire team, thank you so much! We really appreciate you taking the time to share your feedback with us and are happy to know that everyone has taken excellent care of you! We will be sure to pass this along!!

March 09, 2022

Dealership Rating
Employee Rating

Very , Helpful , pleasant. , the place Clean and not so comfortable. The prize reasonable. Will recommend to my friends More

by Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2022

Kelly INFINITI responded

We are so happy to hear that! It's great to know that you had a 5-star experience and that Casey was so helpful and friendly! We really appreciate your recommendation!

February 16, 2022

Dealership Rating
Employee Rating

Very professional from the time I drove my car into the service bay., Setting up a Loaner car, to a phone call let me know that my car is ready. White glove service! More

by Shep24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2022

Kelly INFINITI responded

We are so happy to hear that! It is great that everyone in both sales and service made sure you were taken care of and that you had a 5-star experience. We really appreciate you taking the time to share this with us!

December 27, 2021

Dealership Rating
Employee Rating

Excellent sales, financing and service department for the past 9 months. Always prompt, courteous, and informing More

by dcote320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cong Truong , Roman Babayants

Jan 21, 2022

Kelly INFINITI responded

We are so happy to hear that! It's great that sales, finance, and service have all taken such great care of you over these months! We really appreciate your support!

November 26, 2021

Dealership Rating
Employee Rating

Kelly Infiniti has great customer service every time I have my vehicle serviced there they treat me like family, I highly recommend Kelly Infiniti to everyone, they really do make it easy. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis, James Savage

Nov 26, 2021

Kelly INFINITI responded

Thank you so much, Joe! It really means a lot to us knowing that you have had great customer service and that everyone here has treated you like family! We really appreciate you taking the time to share this with us! We will be sure to pass your kind words along! Take care, Joe!

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