Casey Wilson
Casey Wilson at Mercedes-Benz of Columbia

Casey Wilson

Service Advisor

Mercedes-Benz of Columbia

1710 Interstate 70 Dr SW
Columbia, MO 65203

4.9
25 Reviews
4.9

25 Reviews

Write a Review

25 Reviews of Casey Wilson

September 12, 2026

Dealership Rating
Employee Rating

Efficient, knowledgeable, polite check in; timely service, good results. We have happily purchased and had cars serviced at this dealership and service center for over 20 years. Will continue. More

by TRUMBOWER1901
Service Price Transparency
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Recommend Dealer
Yes
Sep 12, 2026

Mercedes-Benz of Columbia responded

Efficiency and knowledgeable support guide each visit to our service department. Knowing your check-in was polite and timely and that your GLC 300 service delivered good results is rewarding. After twenty years of purchases and service here, hearing you’ll continue means a great deal to us.

September 10, 2026

Dealership Rating
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Wonderful people. ..so helpful... They are everything possible to problem solve and assist me get on my way. I am so very thankful! More

by TOFLER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Sep 10, 2026

Mercedes-Benz of Columbia responded

Hearing that our service team was able to find solutions and help you get on your way means a lot to us. We’re glad we could assist you in getting back on the road.

September 07, 2026

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Excellent Car Service. ..Casey is the BEST! I always deal with Casey when I need my car serviced. More

by rmartin28
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2026

Mercedes-Benz of Columbia responded

Hearing that you always trust Casey for your service appointments means a lot to our service department. It’s rewarding to know your Mercedes-Benz CLE 300 is in good hands with Casey.

September 07, 2026

Dealership Rating
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Excellent service staff: Kyle, Casey, Tony, George. All are courteous, good listeners, professional, and efficient. More

by ERICKSONRCNB
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence , Tony, Mallorie

Sep 07, 2026

Mercedes-Benz of Columbia responded

Knowing that Kyle, Casey, and George provided courteous, professional, and efficient service on your M-Class is rewarding. Your recognition of their attentive approach truly means a lot to our service team.

September 06, 2026

Dealership Rating
Employee Rating

Overall the service is very good except for not bringing back my cell phone cable which originally connected to the car before maintenance. More

by hongleiwang1610
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2026

Mercedes-Benz of Columbia responded

We’re glad the service on your Mercedes-Benz GLS 450 met your expectations overall. We apologize for not returning your cell phone cable after service. Please contact our service department at your convenience so we can get that cable back to you.

September 02, 2026

Dealership Rating
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I can always count on the service department to be helpful, attentive, and ready to assist. No matter what we need, George is always willing to work with us and find a solution. That level of care and More

by samps0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Sep 02, 2026

Mercedes-Benz of Columbia responded

Knowing you can rely on our service team to be attentive and solution-focused means a lot to us. George’s dedication to working with you on your GLB 250 exemplifies that commitment. Thank you for your kind words and five-star rating.

September 02, 2026

Dealership Rating
Employee Rating

Excellent dealership! Service and sales staff always professional and willing to help! Great local company to work with More

by CWILSON44
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence , Tony Veros

Sep 02, 2026

Mercedes-Benz of Columbia responded

Your praise for our sales and service teams’ professionalism and willingness to help reflects how we strive to care for everyone who entrusts us with their Chevrolet Tahoe. Hearing your five-star rating and recommendation means a lot to our team.

September 02, 2026

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Employee Rating

Casey is always pleasant and kind to work with when scheduling service. Even in emergency More

by gmhenley85
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2026

Mercedes-Benz of Columbia responded

Knowing that Casey made scheduling service feel effortless means a lot to our service department. We’re pleased we could support your EQE 350+ so quickly in an emergency situation.

September 01, 2026

Dealership Rating
Employee Rating

Service center was great. I called about a possible trade and I probably will trade elsewhere. Always liked Rusty, but sales department was unresponsive. More

by jerry@swartzins.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Sep 10, 2026

Mercedes-Benz of Columbia responded

Thank you for your kind words about our service center. We're sorry to hear the sales department was unresponsive and appreciate your feedback as we work to improve the experience for all our customers.

August 31, 2026

Dealership Rating
Employee Rating

Service was rendered as expected. Professional and courteous personnel is always present while dealing with Mercedes Benz dealership. More

by LTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Aug 31, 2026

Mercedes-Benz of Columbia responded

Thank you for the five-star rating! We’re glad our service team could deliver the professional, courteous care you expect for your Sprinter 3500.

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