Cathy Hagan
Cathy Hagan at Legend Porsche Audi VW

Cathy Hagan

Service Advisor

Legend Porsche Audi VW

158 Merrick Rd.
Amityville, NY 11701

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Cathy Hagan

April 28, 2026

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Employee Rating

i HAVE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2009. tHIS WAS THE WORSE EXPERIENCE i HAVE HAD.a NEW CAR IS EXPECTED TO WORK PROPERLY. tHIS CAR WAS NOT PREPEED PROPERLY AND AFTER ONE MOTH i AM STILL WAIT More

by crisonaf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric Marine, Leo Markovich

Apr 28, 2026

Legend Porsche Audi VW responded

Hello Frank, apologies for the inconvenience. We have reviewed this with our Service Director Vincent and he will be reaching out to you personally to ensure this matter can be addressed properly.

April 15, 2026

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Employee Rating

I had an excellent experience at the dealership from start to finish. The entire team especially Albert was incredibly helpful, knowledgeable, and genuinely focused on making the process smooth and stre More

by grcaldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2026

Legend Porsche Audi VW responded

Hello grcaldon, thank you for the great review of the dealership and of Albert. We strive to make the experience as painless as possible hence we happy to hear our team was able to provide that to you!

March 18, 2026

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Employee Rating

Service appointment was completed and i got a call to pick it up when I requested More

by peterf75
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Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Legend Porsche Audi VW responded

Hello Peter, thanks for the 5 star review! We're glad everything went well with your service visit, and that it was ready when you requested. Let us know if there's anything else that you need! Thanks again, and drive safe!

March 18, 2026

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Employee Rating

I want to confirm that I am completely satisfied with my recent visit and that I had a great experience with Heather, who went out of her way to ensure I received the highest quality of service. Heather's a More

by Tomjfey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Legend Porsche Audi VW responded

Hello Tom, thanks for the 5 star review! We're glad to hear that you had a great service experience with us! We'll forward your kind words over to Heather. She always goes above and beyond to make sure that our customers receive the highest quality service possible, so we're thrilled to hear that it was reflected in your visit. Let us know if there's anything else we can further assist you with. We're looking forward to seeing you for your fourth car purchase! Thanks again!

March 11, 2026

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Employee Rating

I have a VW dealer closer to my home. I go out of the way for their service department by far the best on Long Island. More

by DEROSAJ1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Schmitt

Mar 12, 2026

Legend Porsche Audi VW responded

Hello Derosaj1, thanks for the 5 star review! Thank you for going out of your way to continually choose Legend VW for all of your service needs. If there's anything else we can do to assist you further, please don't hesitate to reach out. Thanks again!

March 01, 2026

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Heather and the Service Staff are a pleasure to work with. Every time we have our Cars in for Service we are always grateful for the excellent customer Service we receive. Legend Porsche always exceeds More

by byron10
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Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Legend Porsche Audi VW responded

Hello Byron, thanks for another excellent review! We're glad that you continually choose us for all of your service needs. We're always available if you need further support, so please don't hesitate to reach out if you need something.

February 11, 2026

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Employee Rating

Horrible service Have had my car for months , nothing gets done , horrible communication , have nothing positive about this and will never use again More

by dillonkristi
Recommend Dealer
No
Feb 16, 2026

Legend Porsche Audi VW responded

Hello Kristi, We're sorry that the experience you had was not the one you deserved and should never have happened. Regardless of where the fault lies, we should have done better to have you as a legend customer.

February 03, 2026

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The service performed was completed ahead of schedule. Also Claudine was awesome through out the entire process More

by mcosta6
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Recommend Dealer
Yes
Feb 04, 2026

Legend Porsche Audi VW responded

Hello mcosta, thanks for the 5 stars! We're thrilled to hear that you had a great experience with Claudine. We'll forward over your compliments to her. Let us know if there's any way we can further assist you. Thanks again!

January 30, 2026

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Employee Rating

The level of service from HEATHER is/was absolutely professional and a pleasure to deal with. She dealt with the insurance co. And was very successful at making sure we got what we needed. I cannot say More

by dean45
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Legend Porsche Audi VW responded

Hello Dean, thanks for the excellent review! We're thrilled to hear that you had an excellent experience with Heather. We'll forward your kind words over to Heather. Your recommendation means a lot. If there's anything else that we can do for you, please don't hesitate to reach out.

January 22, 2026

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Employee Rating

Great, warm-hearted, detail-oriented Good-quality service, smile, thoughtful, money deserve, trust for next service More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Legend Porsche Audi VW responded

Hello Lin, thanks for the 5 star review! We're thrilled to hear that you got the experience you expected and deserved. We pride ourselves on giving the best experience to each and every customer, and we're that it was reflect in your visit with us. Let us know if there's any way we can help you further!

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