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Cecil Ball
Cecil Ball at Lenoir City Ford, Inc.
Refer Me

Cecil Ball

Sales Consultant

Lenoir City Ford, Inc.

775 US-321
Lenoir City, TN 37771

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4.9
109 Reviews

INTEGRITY: ALWAYS TELL THE TRUTH / PEOPLE TRUST YOU ALWAYS DO WHAT YOU SAY AS PROMISED / PEOPLE RESPECT YOU GOLDEN RULE: TREAT OTHERS THE WAY YOU WANT TO BE TREATED

Dealership Experience

10 yrs, 3 mos

Industry Experience

10 yrs, 3 mos

Languages Spoken

English English

4.9

109 Reviews

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109 Reviews of Cecil Ball

April 24, 2024

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Brett Houghton is the BEST! Extremely helpful and kknowledgeable. He made the process easy and pleasant. More

by janegrethey
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Recommend Dealer
Yes

Other Employees Tagged: Brett Houghton was our ONLY sales person during the process, start to finish. Ford should be pleased he's with them. Cecil Ball did NOTHING, but have his name on the contract and set up an appt for us to discuss end of lease options.

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April 21, 2024

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Brett Houghton really made car buying a pleasant experience. Brett is knowledgeable, professional and worked diligently to find the perfect vehicle for us. More

by janegrethey
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Recommend Dealer
Yes

Other Employees Tagged: Brett Houghton

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April 16, 2024

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Very responsive to my concerns regards the price of the new vehicle and worked to get a reasonable deal that worked for both parties. Love the new Ford Expedition King Ranch! More

by cuddylm
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Recommend Dealer
Yes

Other Employees Tagged: Charles Algieri-McCarthy

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April 03, 2024

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Cecil Ball was amazing! !!! He spent the time to help us figure out all the options of our new Lincoln. He was kind and extremely helpful. Lenoir City Ford is the BEST. W More

by VANONIDIANNA1959
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Recommend Dealer
Yes

Other Employees Tagged: Mackenzie Hansen

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March 11, 2024

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The process of ordering and buying a car went smooth within a dealer responsibility. I've bought my second car here already and I am satisfied. Ford though could have much better order tracking info More

by MAVBSD
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Yes
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March 01, 2024

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Lenore City Ford did a great job showing and selling my wife the Ford Bronco More

by TWALLACEMOPAR
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Yes
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February 20, 2024

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Amazing experience. Thank you Sonny Wolfenbarger with helping me get my brand new Explorer ST. You made the experience so quick and easy! I’ve never had service this gre More

by Mia Jenkins
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Recommend Dealer
Yes

Other Employees Tagged: Sonny Wolfenbarger

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February 04, 2024

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Didn't service vehicle rushed to sell it to meet 3 of 4 wheels out of balance it was out of alignment called to have it serviced 3 days after buying told me I had to pay for it then talking to sunny he was More

by hhscapesllc
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Recommend Dealer
No

Other Employees Tagged: Sonny Wolfenbarger, Mackenzie Hansen, Chris Kleman

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Feb 05, 2024

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

January 31, 2024

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Awesome outfit! Cecil top notch ask for him and you won’t be disappointed! Promise I’ve bought 7-8 vehicles off them and traded 2. Great folks. More

by JORDANPOTTER25
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Recommend Dealer
Yes

Other Employees Tagged: Mackenzie Hansen, Ben Pina, Charles Algieri-McCarthy

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Feb 02, 2024

Lenoir City Ford, Inc. responded

Hi Jordan, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 15, 2024

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The dealership was very polite and professional. They took the to explain my order and helped with financing questions. More

by YATESFORD1988
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Recommend Dealer
Yes

Other Employees Tagged: Mackenzie Hansen, Chris Kleman

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Jan 26, 2024

Lenoir City Ford, Inc. responded

Thank you for the kind words. It is always our goal to deliver the highest level of service possible.

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