Cecil Chapa
Cecil Chapa at Clark-Knapp Honda

Cecil Chapa

Manager

Clark-Knapp Honda

PO Box 520
Mc Allen, TX 78505

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4.4
59 Reviews
4.4

59 Reviews

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59 Reviews of Cecil Chapa

June 26, 2026

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Employee Rating

Good customer service. Very attentive and helpful. Truck was clean upon return and inspection video was very helpfull More

by vnajera1979
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Recommend Dealer
Yes
Jun 27, 2026

Clark-Knapp Honda responded

Thank you for your feedback! We're glad you had a great service experience and found our team attentive and helpful. It's wonderful to hear the inspection video was useful and that your truck was returned clean. We appreciate your support and look forward to seeing you again!

June 20, 2026

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The staff is great, Emmanuel And Joe explained everything to me and enjoyed my service. More

by evanperez2019
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Recommend Dealer
Yes
Jun 22, 2026

Clark-Knapp Honda responded

Evan, thank you for your positive review, we're glad Manny and Joe were thorough in their explanations!

June 19, 2026

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Excellent service and thanks to god for purchasing extended warranty for my Honda odyssey. Thank you More

by raul.garza
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Recommend Dealer
Yes
Jun 19, 2026

Clark-Knapp Honda responded

Thank you for the 5-star review Raul, we're glad our service department was able to help you out!

June 16, 2026

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I went in for an oil change and was impressed by the pictures and video done by the dealership to provide an overall assessment of my vehicle. Customer was the best. More

by ibourbois
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Recommend Dealer
Yes
Jun 16, 2026

Clark-Knapp Honda responded

We're glad you're happy with our thorough inspection process, thank you so much for the review!

June 14, 2026

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Ms Susan is very attentive to our needs. Very satisfied over all experience. In behalf of the mechanic and the free car usage we Thank You All very much. GOD BLESS More

by ednafajutag
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Recommend Dealer
Yes
Jun 15, 2026

Clark-Knapp Honda responded

Thank you for your great review Edna! We appreciate you being a loyal customer and we're glad Susan made sure everything was taken care of on your vehicle

January 17, 2026

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Employee Rating

Good service courtesy people fair prices comfortable waiting room with coffee and places for klds More

by Mondave
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Recommend Dealer
Yes

Other Employees Tagged: Emmanuel Alarcon, Maritza Cortina, Miguel Granados, Susan Rosales , Monica Alvarado, Dana Botello, Steve Brewer, Anthony Hernandez, Armando Reyes

November 25, 2025

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They worked in my rims under the insurance, and they didn’t do a tire pressure courtesy check. Service front desk staff is great. More

by melonman7
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Recommend Dealer
Yes

Other Employees Tagged: Emmanuel Alarcon, Maritza Cortina, Miguel Granados, Susan Rosales , Monica Alvarado, Dana Botello, Steve Brewer, Anthony Hernandez, Armando Reyes

April 03, 2025

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Employee Rating

Poor work performed, zero customer service, service advisor needs more training and how to speak with customers More

by VILLAMARTINA57
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Emmanuel Alarcon, Maritza Cortina, Miguel Granados, Susan Rosales , Monica Alvarado, Dana Botello, Steve Brewer, Anthony Hernandez, Armando Reyes

March 23, 2025

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Employee Rating

I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex More

by emmoreno1218
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emmanuel Alarcon, Maritza Cortina, Miguel Granados, Susan Rosales , Monica Alvarado, Dana Botello, Steve Brewer, Anthony Hernandez, Armando Reyes

March 06, 2025

Dealership Rating
Employee Rating

Worst customer service. They dont help customers or care for safety. I wont go back there. More

by JEZUTOBIE
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Recommend Dealer
No

Other Employees Tagged: Marco Padton

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