Cecil Turner

Justin Salazar saved the day Justin Salazar and Cecil were absolutely wonderful to work with. We would love to do business with them again. Colin on the other hand was very pushy Justin Salazar and Cecil were absolutely wonderful to work with. We would love to do business with them again. Colin on the other hand was very pushy and even went so far as to get aggressive by slapping a bottle of water off his desk and yelling when things weren’t going his way regarding our deal. It was extremely uncomfortable. Justin and Cecil were the only reason we continued the deal. They were outstanding. More

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Worst New Vehicle Experience I negotiated my new Crosstrek purchase through USAA and TrueCar. The process was awesome. Extremely smooth, every question and concern was dealt with I negotiated my new Crosstrek purchase through USAA and TrueCar. The process was awesome. Extremely smooth, every question and concern was dealt with quickly and thoroughly and I was very happy with the agreed upon price. I went to the dealership to test drive the vehicle and Justin was great. I arrived a day or two later to finish the purchase. Justin showed up with a purchase order and said "these aren't the right numbers and we'll fix them later... sign here". I asked that the form I was being asked to sign be corrected to reflect the actual price. That's when things started going downhill. I thought that was reasonable thing that the form I am going to SIGN be correct and after five minutes of discussion he went off to get the form corrected and made a point of expressing his annoyance. I wanted to purchase the rear seat protector and received a very annoyed response "well, you'll have to pay for it". Well yeah.... And finally had the purchase added. I mistakenly thought the car had door guards installed along the side of the car. 100% my fault. That was a pretty important option to me and I brought that up. Again a very annoyed response "well it's really expensive" "that would be $360 to have that installed". Okay??? I wanted it on the new car I was BUYING. I was very willing to pay, but asked if they could discount the part or the labor at all. I guess that was completely unreasonable and outrageous. I just kept getting told "it's too expensive". I kind of thought that was my call. I still do not have the guards installed on my car and will find another Subaru dealership to purchase them from. The finance process was quick and easy but very brusque and uninformative. I again questioned purchasing the accessories that I wanted to BUY and was told "you're already getting a good deal on the car". That's fine. I appreciate that, BUT I WANT TO BUY MORE STUFF FROM YOU!!!!! CASH!! I ended up with more inquiries on my credit report than I wanted or authorized. I had made a point of bringing that up prior to going in and still got stuck with them on my credit for the next 2 years. After the paperwork was completed they stuffed the papers in an envelope handed me my keys and said "you probably already know how to use all of the features. Give us a call if you need anything else". I NEED THE STUFF I WANTED TO "BUY" and feel like you give a xxxx that I'm handing over 30 grand of my hard earned money to you!!!!! I did get a great deal on the car, but that is it! I will not even be going back for the free oil changes. Some friends went and bought a new Cadillac after my purchase and hearing the difference in the process makes it even worse! More

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Bad Business Practices Changed the price when I showed up in person. Online price and over the phone price are not the one they will quote you when you get there. Bad busin Changed the price when I showed up in person. Online price and over the phone price are not the one they will quote you when you get there. Bad business practices. They say they "change prices daily with the market" which means, "raise the price when you show up in person". Do not buy here. Drive out of state if you want to get a Subaru. You've been warned. More

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Great dealership, great car I have been searching for a car, I love cars and I did test drives on almost all the SUV options available in the market currently, and Subaru cars we I have been searching for a car, I love cars and I did test drives on almost all the SUV options available in the market currently, and Subaru cars were my favorite by far, the only decision I had to make was a Forster or an Outback, the people in the dealership are amazing, I was satisfied with the payment negotiation. they delivered my requested car at time and the whole process was very smooth. I highly recommend this dealership More

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