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Serra Chevrolet

Birmingham, AL

3.9
887 Reviews

1170 Center Point Pkwy

Birmingham, AL

35215

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887 Reviews of Serra Chevrolet

April 21, 2024

Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown, Colin Whisenant, John Ard, Vicky Wright, Chris Smith
Apr 23, 2024 -

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

April 19, 2024

I have been watching this particular vehicle for a few months. The process was relatively easy. My salesman was very great and professional. The financing was surprisingly quick considering my credit. More

by brian.snellgrove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike, Vicky Wright, Chris Smith
Apr 22, 2024 -

Serra Chevrolet responded

We are so happy to hear that your recent visit went so well for you, Brian! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Serra Chevrolet Birmingham Team

April 17, 2024

Good dealership. Matt helped me get the truck of my dreams. Everyone was super helpful. More

by troyhoffman11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Franks
Apr 19, 2024 -

Serra Chevrolet responded

Thank you for leaving us this great review, Troy! We are very happy to hear that Matt could be so helpful to get the truck of your dreams. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

Started out bad but has gotten better Tess is fantastic and I’m glad we stuck with them More

by kenneth.mccutcheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Apr 16, 2024 -

Serra Chevrolet responded

Thank you for your feedback, Kenneth. We always strive to meet the needs of our customers no matter the situation and are glad Tess and our team were able to turn things around. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

Customer service was nice and professional. My car was carefully maintained. Please with the service. More

by anniej632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Apr 16, 2024 -

Serra Chevrolet responded

Annie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Birmingham. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 13, 2024

First off. I paid the highest price in Kelly blue book for this truck. The on star doesn’t work and service department said cost 1400$. I just bought this t More

by deangober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson, Tessa McCown, Chris Smith
Apr 15, 2024 -

Serra Chevrolet responded

Dean, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

Apr 15, 2024 -

deangober responded

Ok. I feel short changed on that’s on Star deal. I travel. Which is why I bought this nicer truck. I’m on back roads a lot. If I were to have an accident the on star could be the difference in saving my life. So you make this right I’ll change the star rating and feel better about this whole situation. I’m free this Thursday. Give me your name and contact and let me know. Thanks. Dean

Apr 22, 2024 -

deangober responded

Well it’s like I’ve stated. My on star doesn’t work. It’s a safety feature that I wanted when I bought this truck. Also when I came for oil change and tire rotation. The tires were not rotated. I feel as though with how much I spent to buy this truck these issues should be address and fixed.

April 13, 2024

Tia in the service department was great she was so sweet and she called me the next day to make sure everything was good. Great Customer Service 😊 More

by Shammeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tia I think that was her name she was sitting in the corner when I walked in
Apr 16, 2024 -

Serra Chevrolet responded

Shammeka, we are ecstatic to hear about your positive experience with us! We will share your feedback with Tia and our team and hope to see you again soon! Sincerely, The Serra Chevrolet Birmingham Team

April 10, 2024

Great job excellent customer service very happy with the vehicle I purchased and would be staying with them for awhile. More

by jabari.rice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson, Digital Airstrike, Vicki Edwards
Apr 12, 2024 -

Serra Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Jabari. Sincerely, The Serra Chevrolet Birmingham Team

April 05, 2024

Very helpful and attentive to my needs Paid attention to details and what I needed More

by Matt
Recommend Dealer
Yes
Employees Worked With
Trevor
April 02, 2024

We were sold a used car that had a serious problem with it. We noticed after we got home that defender panel had not been replaced properly and was not properly lined up with the door panel indicating a po More

by Doctor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Stalvey and Robert
Apr 05, 2024 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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