Central Auto Group Service Center | Page 2

Every thing went so smoothly and we walked out with our new car.. never felt pressured and felt like family.. thanks you all for that new car.. never felt pressured and felt like family.. thanks you all for that More

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Andrew Rossi our Sales Consultant greeted us warmly as we looked at cars in the showroom. He carefully explained all the features of the new car we bought. He was very knowledgeable about all aspects of our looked at cars in the showroom. He carefully explained all the features of the new car we bought. He was very knowledgeable about all aspects of our Tuscon He welcomed our questions and encouraged us to call or text him if we had any more questions. We bought our former Tuscon at this dealership and would recommend this dealership to others. We came to get our former tuscon serviced and ended up buying a new car. More

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Out with the old and in with the new. The new regime at Central Hyundai is motivated to make things right. I’m back. Rick Mahoney and Justin made getting out of my old lease and enterin The new regime at Central Hyundai is motivated to make things right. I’m back. Rick Mahoney and Justin made getting out of my old lease and entering a new lease simple and easy. Just the way car shopping should be. NO BULL!!! More

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Best experience Thanks to Chris Antone and the Central team I got exactly what I wanted. team I got exactly what I wanted. More

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This is my 40th car and the second purchased from Rick. They're easy to do business with and have a very good service shop. They're easy to do business with and have a very good service shop. More

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This dealer ship has great service and they always try their best to do what is in the best interest of the customers. their best to do what is in the best interest of the customers. More

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Our experience at Central Auto Group was excellent, from Don in Service, who was willing to take our old car in for emergency care, to Chris, who kindly helped us buy a great used Hyundai to replace the car Don in Service, who was willing to take our old car in for emergency care, to Chris, who kindly helped us buy a great used Hyundai to replace the car in which we limped in. He was not at all pushy, took time to explain things, was friendly and helpful. He and the others on the team got us through a difficult car day and we are delighted with our decision to buy from this dealership, which was new to us. We plan take our Service needs to Central Auto group More

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Everyone at Plainfield Hyundai dropped the ball. Customer service in Sales, Body, and Service was awful. Not a single person could be bothered to keep us informed as to what was happening with parts Customer service in Sales, Body, and Service was awful. Not a single person could be bothered to keep us informed as to what was happening with parts ordered. They were well aware of the stress that this was causing, and chose to ignore that. We had to call to find out they had come in. It only took 28 days of lies before the car was fixed, as promised, at the time of purchase. We are senior citizens, raised on common courtesy and respect, we got neither, We got used and abused. We will never step foot in another Hyundai place again because of this horrible experience. We were treated so poorly we ended up regretting the purchase.. They blamed everything on being recently purchased HAHAHA. Inept service has NOTHING to do with changing owners . Until near the end Libby was kind of in the same boat as us . She handed off the ball and it was dropped several times by service people . She then dropped the ball near the end . I still had to call to find out my parts were finally in and told them we were very upset that WE had to keep calling them to find out what was happening . After being told it would only be a few days to being 2 more weeks More

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Horrible establishment. Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All they did was replace a turbo. They didn’t even do brakes or a general service on the truck. I had told the salesman and sales manager that the truck shook a bit while braking coming off the highway, and suggested it needed some brake work. When I got the truck, the informed me that they still did not replace the back up camera, so we scheduled an appointment and ordered the part. They also said that the turbo may have been causing the shaking. However, it still shakes when you brake hard. They just didn’t want to replace the calipers. And now I’m stuck with them because they are not part of the vehicles warranty. When I show up for my appointment weeks later to get the backup camera installed, which I had taken half a day of work off, the informed me that they didn’t order all the parts needed. So then I had to wait an additional 2 weeks to get the camera installed. Finally, now in the 3rd week of April, I show up to get the camera installed at my 9:30am appointment. By 12:30pm, I noticed that my truck had still not moved. I approach the service counter and asked what was going on with my truck. They hadn’t even pulled it into the bay yet. They stated the tech was backed up on another job and when serviced asked the tech why they weren’t updated, the service desk worker said “he stood there like a deer in headlights”. So I’ve now been at the establishment for over 4 hours for a service that takes 30 mins to 1 hour and 30 mins. I could have installed the camera myself from scratch before their “professionals” could complete it. My salesman Jim was horrible, they tried to get me to pay 2000 dollars over the initial truck posting. Luckily I took screenshots and saved the links to the initial post prices. Also, before I even signed the official finance paperwork, Jim is forcing me to complete a review on dealerrater.com. You should never force someone to do a review. They should know the ethics of honest and effective reviews. The service department is incredibly slow and not knowledgeable. The entire establishment has horrible communication skills, you will need to call them and ask all the questions if you want to get any info about your purchase or services. I’ve asked for copies of the Service Orders for the truck multiple times and they still have not been provided. And lastly, their reviews are inflated because they force unsolicited reviews on multiple platforms. I would never recommend this establishment. Go to any other dealership. This is not an honest 4 star establishment because all the reviews are forced and the customers are out on the spot. More

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Very poor customer service! I brought a car in for repair of driver side door, had to replace entire door of 2+ year old Ford Escape. Factory weld let go. Made an appointment an I brought a car in for repair of driver side door, had to replace entire door of 2+ year old Ford Escape. Factory weld let go. Made an appointment and dropped car off, the night before, called to check on status the next day and was told it wouldn't be ready that day, so made arrangements for loaner for overnight. Next day informed it will be several days before repair complete. None of this was explained at time of appointment. turned into a 7 day repair. Refused to do a recall notice and never did the oil changed I requested several times! When returning to pick up car was inform there was damage on loaner car, a smudge on front bumper. I now have to pay for this repair! Total horrible service, servicemen at counter rude when answering questions. Sarcastic remarks when addressing my concerns. Avoid this dealer! Work for door was under warranty, I guess you need to get your money from robbing the customer! The service department knew the length of repair and never gave us this information. body work on door was outsourced to another body shop, this was never explained to us. Loaner car was supposed to have 1/2 tank of gas when I left, I forgot to check and saw when I got home that it was low. Loaner vehicle was supposed be inspected before leaving, smudge probably also over looked beside low gas level but I can't prove this. It will be my mission to inform anyone I know to avoid this dealership, word of mouth is a powerful weapon, you guys failed miserably! More

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