Cesar Cueva | Page 3

Everything is great until you pick up your car. Every time I go, it takes them 10-15 minutes to grab my car from the parking lot next door (30 second walk). Otherwise, great overall. Every time I go, it takes them 10-15 minutes to grab my car from the parking lot next door (30 second walk). Otherwise, great overall. More

by eldridge.matt Verified Customer Verified Customer

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I had a positive experience at this dealership and it handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requiremen handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requirements and plugging in the correct service maintenance requirente when deemed necessary. More

by RBSUNSET123 Verified Customer Verified Customer

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Love auto reminders for service through app notifications and direct access to scheduling an appt. I was running late and called to let them know and it was no big deal. Super convenient having Uber availabl and direct access to scheduling an appt. I was running late and called to let them know and it was no big deal. Super convenient having Uber available too. More

by chrispegula Verified Customer Verified Customer

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This dealership keeps my car in top condition with prompt, efficient, and quality service. They also provide clear communication about all aspects. prompt, efficient, and quality service. They also provide clear communication about all aspects. More

by LA2460 Verified Customer Verified Customer

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Gary was superb! He was thorough, responsive, answered all my questions with patience and professionalism. He invited me to return with the car for a brush up after t He was thorough, responsive, answered all my questions with patience and professionalism. He invited me to return with the car for a brush up after the initial tutorial. Superb communication. More

by JANET11 Verified Customer Verified Customer

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Untrustworthy, dirty, not consistent with analysis or time management. I wouldn’t go here again time management. I wouldn’t go here again More

by MTCHABRAMSON Verified Customer Verified Customer

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Mistake for me to take car here Within 3 hours far was smoking and leaking! They had car for five days and then had to take it back for another 2 days didn’t have a loner car til I complained then they of smoking and leaking! They had car for five days and then had to take it back for another 2 days didn’t have a loner car til I complained then they offered me one I paid over 8000 and he said he has the best mechanics and then they find another leak and problem when it wasn’t like that when I brought it in! They said they did a test drive but I drove 12 miles and it heated up leaked and thought the car was fling to blow up! They made my carpet dirty and forgot to put wipers on and or repair a small item. Very unprofessional and actually don’t think they told me the truth! More

by leskwagner Verified Customer Verified Customer

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Fantastic service. Friendly staff & management. Car drop off/pick up quick & efficient. Love this place Friendly staff & management. Car drop off/pick up quick & efficient. Love this place More

by SEBELLANO Verified Customer Verified Customer

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I have been a customer at Santa Monica BMW for the past 3 yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technician yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technicians are the best in the business and always go above and beyond! My 5 series has 118k and drives like it’s brand new straight from the factory! It’s like having your own professional pit crew and im the formula 1 driver!! 🏁🏎️ More

by MARK.LEDERMAN Verified Customer Verified Customer

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You gave me a proposal that was double the cost that it should be. I got the work done somewhere else. Then you send me a 20% off coupon. I don't feel comfortable going to Santa Monica BMW anymore. should be. I got the work done somewhere else. Then you send me a 20% off coupon. I don't feel comfortable going to Santa Monica BMW anymore. More

by DBISHOP8 Verified Customer Verified Customer

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