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Cesar Lopez
Cesar Lopez at Genesis Of Santa Rosa
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Cesar Lopez | Page 2

Service Advisor

Genesis Of Santa Rosa

2755 Corby Ave
Santa Rosa, CA 95407

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Cesar Lopez

April 04, 2024

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Carlos was attentive and thorough in his job. I appreciated the excellent service he provided. It was good working with him. More

by JILLJEVANS
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Recommend Dealer
Yes

Other Employees Tagged: Laura Stout, Jennifer Crouch

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March 15, 2024

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Excellent service, attentive staff, good location and good warranty coverage. Nice that they wash the car. More

by PGORDON1
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

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March 05, 2024

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Terrible customer service, poor communication, paid 500 dollars, drove my car off the lot, and it broke down 2 miles from the dealership. Vehicle was never fixed, and complete dismissal of any type of good More

by Jennyr5d4
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Recommend Dealer
No

Other Employees Tagged: Cesar Lopez

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Mar 05, 2024

Genesis Of Santa Rosa responded

Good afternoon Jennifer. We are sorry that you feel the way you do. We followed the process outlined by the manufacturer which was to first execute technical service bulletin 23-EM-008H and perform an inspection for your complaint of the vehicle using excessive amounts of oil. We found the oil pan to be leaking and advised that be resealed first, which you agreed to do. Unfortunately the vehicle started to display a flashing engine light right afterwards. We were able to replace the engine knock senor at no cost to you due to the extension on the component. After replacement we test drove the vehicle again and it set yet another code. Further diagnostics were performed as a courtesy at no cost to you. Technical support requested additional tests that resulted in their recommendation of engine replacement. We reached out to Hyundai and they alone declined to be of assistance. We wish their was more we could have done.

Mar 06, 2024

Jennyr5d4 responded

I understand that you do not want to see the experience of the customer as something that is was directly related to what your establishment did, but the utter disregard for customer service was extremely upsetting. I have worked in customer service for years, and it was a problem to even get your staff to drive my car up to the front of the dealership so the tow truck could pick it up when I had to tow it to a different mechanic. They told me to have the tow truck go retrieve it where the DUMPSTER was. My concern, what if the tow truck cannot get in the back wherever that was, and he arrives after business hours, does that mean that I will be charged the 60 dollars a day for storage that I was told by your service manager would start that day? I have had my car now extensively diagnosed from a very reputable mechanic in Napa, and they have indeed confirmed that the cars defects fell under the extended warranty. It seems that the diagnostic part of the extended time of almost two months that my car sat by your dumpster in the back, nothing productive was happening. I just think now after having to incur the excessive costs of towing my car back and forth, alternative diagnostics, that you all could have done a lot better. Recap the experience from your side of things, but that is only 1/2 the story. The helper who drove my car to the front of the business, asked me if I needed to get my personal belongings out of the car and was surprised when I asked for the keys. Did they think I was having it towed to a junk yard? I mean, it was stored by the dumpster of your establishment so I guess that makes sense that he would think that, but it just shows that there was no care, communication and or consideration for me as a customer. Did your service person who was handling my case tell you that I asked for a quote for the cost of a new engine and that was not provided to me? I just think that it was the worst case of utter disregard of customer service that I have ever experienced. It makes me feel physically unwell to even have to revisit this to respond to your callous recap of the experience.

February 21, 2024

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I had to wait almost 6 hours. I bought Girl Scout cookies while I waited for my car. More

by MMDREWS
Recommend Dealer
Yes

Other Employees Tagged: Cesar Lopez

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February 11, 2024

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Battery markup was excessive. Labor was reasonable, & service was very good. But that price markup on the battery was shocking, actually. I feel taken advantage of with the price More

by LINDA83
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Recommend Dealer
Yes

Other Employees Tagged: Laura Stout, Jennifer Crouch

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February 08, 2024

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I was notified when things would take a little bit longer than planned, everyone was very friendly, and the waiting area is quite comfortable More

by Diane18
Recommend Dealer
Yes

Other Employees Tagged: Cesar Lopez

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January 25, 2024

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Employees are polite and helpful. They make a good effort to keep waiting times short. The dealership is clean and well-maintained. More

by LUANNS
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Yes

Other Employees Tagged: Myles Comb, Hector Ramirez

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January 23, 2024

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Pleasant to work with from check in to returning my vehicle they were efficient Happy More

by GUN.NET
Recommend Dealer
Yes

Other Employees Tagged: Cesar Lopez

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January 17, 2024

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Nice place good people and knows the business. I like the salesman Daoud Dehmes he made up for his mistake earlier. More

by MIKEH90111
Recommend Dealer
Yes

Other Employees Tagged: Cesar Lopez

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January 17, 2024

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Everyone was very kind and helpful and Cesar Lopez was very understanding of my being on the phone with my father due to it being my first time. More

by KMAYER0208
Recommend Dealer
Yes

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