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Start your review of Chad Fortune.
Chad Fortune
Chad Fortune at Donley Ford-Lincoln of Ashland
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Chad Fortune

Sales and Leasing Specialist

Donley Ford-Lincoln of Ashland

1641 Claremont Avenue
Ashland, OH 44805

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Dealership Experience

3 mos

Languages Spoken

English English

1 Review of Chad Fortune

March 31, 2021

Dealership Rating
Employee Rating

"Had a recall done in Feb 2021 and they claimed they did a..."

- RR21886

Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place.

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No
Apr 19, 2021

Donley Ford-Lincoln of Ashland responded

Thank you for your feedback. Unfortunately because your vehicle did not have tires installed by our business or aligned by our business, you will have to speak to the company that provided these services. We can completely understand how disconcerting it would feel for your tires to lose tread so quickly. If you need any further help please let us know. You also tagged all of our sales people in your review, but it does not look like you have worked with them. Please let us know if there is anything we can work on in our sales process. Currently each person you tagged now has a negative review.

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