Chad Ingram

Best service department ever that is all that needs to be said. Hands down the best. said. Hands down the best. More

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Always great service and friendly staff. Always happy to see familiar faces like Chad, Lorena, and now Jason. Jason was very helpful and attentive to my car services. Always happy to see familiar faces like Chad, Lorena, and now Jason. Jason was very helpful and attentive to my car services. More

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Audi Rancho Mirage was attentive and knowledgeable to our questions about their product. The sales team were not high pressure and kept good communication open. the sales team were transparent and offered ex questions about their product. The sales team were not high pressure and kept good communication open. the sales team were transparent and offered excellent pricing and terms during the negotiation process. More

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Audi Mirage has provided us with exceptional service for almost 15 years now and we are extremely happy clients. From the familiar smiling faces, to the premium feel that only these cars can provide, we wil almost 15 years now and we are extremely happy clients. From the familiar smiling faces, to the premium feel that only these cars can provide, we will keep coming back again and again! More

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My experience at the dealership was excellent as staff at all levels were very helpful and supportive with the process all levels were very helpful and supportive with the process More

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Every one I have worked with here is thoughtful helpful and goes out of their way to provide the best customer service and car service possible and goes out of their way to provide the best customer service and car service possible More

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The dealership personnel were very helpful and considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spok considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spoke with Chad Ingram who I believe, behind the scenes, was able to assist in shortening the time frame by a couple of days for procuring a required part. We were visiting in the area with our vehicle that had + or - 2,000 miles and error messages appeared. The local dealer assisted as best they could but it was determined that the issue was system software / electronic based, something inherent in the “Audi technology” that required the expertise of Corporate AUDI TECHNICAL - USA. I was able to confirm the generalities of this type of problem with my dealership back in Canada who also indicated that a problem of this nature required escalation to Corporate AUDI TECHNICAL Team. My car was first dropped off at AUDI on Feb 16th and was returned on March 20th seemingly now fully operational, yes 32 days!! Various tests were done on the vehicle by the local dealer tech, reloads of software were attempted, in consultation with Corporate AUDI TECHNICAL USA. It was finally concluded by Corporate AUDI that a “computer” module replacement was required which when it did arrive was quickly installed programmed and seemingly has solved the problem at this point. The 32 days (including weekends) was as I understand it 20-22 days doing various tests and attempts at software reloads and then 10 days awaiting the identified part to arrive. The INORDINATE time spent on getting this vehicle road worthy, in my opinion, and based upon the information I gathered, rests SOLELY with CORPORATE AUDI - AUDI TECHNICAL support, NOT the service dealer. The turn around time back to the dealer from AUDI TECHNICAL with solution responses for the various data inputs provided by the dealer was outrageous long! The quoted 10-12 days to procure the part is ridiculous, when finally identified as the problem, the part should have been fedex’d promptly from an AUDI Depot in the USA, Canada, Germany - no excuses. Not sure what the problem was / is with AUDI CORPORATE TECHNICAL, lack of staff?, poor technology?, or simply inadequate processes to respond to their dealer network. We suffered the consequences of the inability of CORPORATE AUDI to respond on a timely basis to their dealer and resolve a technical issue that I would not of expected to occur in a vehicle like this at an early stage in its life. Yes I was provided a loaner for the period, but it’s not our car, it doesn’t perform the same, ride the same nor does it have my grocery bags…in the trunk! It also has inherent additional liabilities and angst when you are responsible for someone else’s car! Fortunately we were staying in the area for an extended period of time, if we had been just passing through the lengthy timing would have been a disaster. We want to sincerely thank AUDI Rancho Mirage, CA for their assistance in the required service on our vehicle. More

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I cannot say enough good things about Chad Ingram, Service Manager at Audi Rancho Mirage. From the very beginning, Chad treated my situation with genuine care and ownership. What truly sets him apa Service Manager at Audi Rancho Mirage. From the very beginning, Chad treated my situation with genuine care and ownership. What truly sets him apart is not just responsiveness, but his determination to get things right. He does not simply close tickets — he follows through, coordinates directly with Audi technical support when needed, and makes sure every detail is addressed thoroughly before handing the vehicle back. Throughout a recent issue involving technical alerts and module resets, Chad kept me informed, remained patient, and demonstrated an impressive level of persistence. He never made me feel like “just another service appointment.” Instead, he approached it as if it were his own vehicle and reputation on the line. In addition, he ensured I was set up with a loaner, communicated clearly, and balanced professionalism with a personal touch that is increasingly rare in the automotive service world. If you value diligence, integrity, and someone who truly stands behind their work, Chad is the person you want overseeing your team and setting the standard of service. Audi Rancho Mirage is extremely fortunate to have him leading their service department. More

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The dealership is always very helpful and willing to accommodate my needs snd schedule. When I am there, it feels like being with family. accommodate my needs snd schedule. When I am there, it feels like being with family. More

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Tamara air bag should have been replaced per NHTSA BUT IT WAS NOT. ALL SERVICE ITEMS WERE GOOD ALTHPUGH MY INSPECTION VIDEO DID NOT COME TO ME as it said the file was corrupted. WAS NOT. ALL SERVICE ITEMS WERE GOOD ALTHPUGH MY INSPECTION VIDEO DID NOT COME TO ME as it said the file was corrupted. More

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