Lorena Martinez

I took my Audi Q6 etron I for a software update. Since. my annual service was coming due, they performed this at the same time. Everyone was exceptionally nice and I received my car back the same Since. my annual service was coming due, they performed this at the same time. Everyone was exceptionally nice and I received my car back the same day. (Please be aware, however, that when you call to make a service appointment (as opposed to through the app or internet) I believe you will get an AI voice that makes the arrangements. Because I had a specific question about the software update I had to call back and talk to a human.). More

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Excellent service provided by service advisor Lorena and technician George. My vehicle was repaired promptly technician George. My vehicle was repaired promptly More

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Always a pleasure with all of the staff at Audi of Rancho Mirage. Everyone is most helpful, considerate, and knowledgeable regarding the service and Sales of Audi‘s Most definitely recommend Audi of Ra Mirage. Everyone is most helpful, considerate, and knowledgeable regarding the service and Sales of Audi‘s Most definitely recommend Audi of Rancho Mirage! More

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Always courteous and efficient. The finance manager still remembers me, a year later! Great service overall The finance manager still remembers me, a year later! Great service overall More

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Very friendly, honest, and not pushy about additional repairs I will be going back for additional service in the future. repairs I will be going back for additional service in the future. More

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Fast, efficient, friendly, professional. Always helful, accomodating, and informative. All the staff is welcoming and the work is top notch. Always helful, accomodating, and informative. All the staff is welcoming and the work is top notch. More

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Lorena is great to work with. This was a scheduled service call plus fixing up the wheel scuffs and scratches. She scheduled a time so I could get a loaner. If no loaner is need This was a scheduled service call plus fixing up the wheel scuffs and scratches. She scheduled a time so I could get a loaner. If no loaner is needed they will get me a ride share to get me home. More

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I always bring my Audi Q5 to Rancho Mirage. Their service department runs like a well oiled machine with a high level of service. Their service department runs like a well oiled machine with a high level of service. More

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Excellent service department. Staff is very polite and very attentive. My concerns were addressed promptly. Staff is very polite and very attentive. My concerns were addressed promptly. More

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We are always impressed with the efficient, friendly, and capable customer service department at this dealership. Lorena Martinez goes above and beyond for us. capable customer service department at this dealership. Lorena Martinez goes above and beyond for us. More

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