Jason Preston

Audi Rancho Mirage responded

Thank you, Ron, for your wonderful review and loyalty. We're thrilled to hear that Jason Preston has provided such an exceptional service experience. His knowledge, communication, and dedication to our guests truly make a difference, and we'll be sure to share your kind words with him. It's especially rewarding to hear that your transition from Lexus to Audi has been such a positive one. Thank you for choosing Audi Rancho Mirage, and we look forward to continuing to provide the outstanding service you've come to expect. Safe driving!

Audi Rancho Mirage responded

Thank you, Shoichi, for the fantastic 5-star review! We're honored by your kind words and thrilled to hear that our service department has earned your trust. Providing exceptional Audi service and customer care is our top priority, and feedback like yours means the world to our team. We appreciate your support and look forward to serving you again at Audi Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your 5-star review! We're delighted to hear that you consistently have great experiences with our service department. Providing professional, attentive service at every level is what we strive for at Audi Rancho Mirage. We truly appreciate your continued trust and look forward to assisting you with all your future Audi service needs. Safe driving!

Audi Rancho Mirage responded

Thank you, Ricardo, for your kind review! We're pleased to hear you enjoyed the friendly atmosphere, organized facility, and excellent customer service from our sales team. At Audi Rancho Mirage, we strive to provide a premium dealership experience from start to finish. We appreciate your support and look forward to assisting you again in the future. Enjoy the drive!

Audi Rancho Mirage responded

Thank you for your 5-star review of Audi Rancho Mirage. We're delighted to hear that our team kept you informed throughout the process, delivered your vehicle as promised, and completed the repair at the quoted cost. Providing transparent communication, quality service, and a seamless Audi ownership experience is always our goal. We appreciate your trust and look forward to serving you again in Rancho Mirage!

Audi Rancho Mirage responded

Thank you for your 5-star review of Audi Rancho Mirage. We're delighted to hear that our service team was able to accommodate your emergency coolant system repair and get you safely back on the road to San Diego the same day. Providing responsive service, expert vehicle care, and peace of mind when unexpected situations arise is always our goal. We appreciate your trust and look forward to serving you again in Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your 5-star review of Audi Rancho Mirage. We're thrilled to hear that Jason Preston provided exceptional service and support throughout your experience. From communication and scheduling to sharing his knowledge and expertise, delivering outstanding customer care is what our team strives for every day. We'll be sure to share your kind words with Jason, and we look forward to serving you again in Rancho Mirage!

Audi Rancho Mirage responded

Thank you for your 5-star review of Audi Rancho Mirage. We're delighted to hear that you've consistently received great service from our team and that familiar faces like Chad, Lorena, and Jason continue to make your visits enjoyable. We're especially pleased to know Jason was attentive and helpful with your vehicle's service needs. Providing exceptional Audi service and personalized customer care is always our goal, and we look forward to serving you again in Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your kind feedback about Audi Rancho Mirage Service. We’re thrilled to hear our team was able to quickly assess the issue, provide a great value, and get your Audi repaired and back to you the same day. Delivering efficient, professional, and high-quality Audi service is always our goal, and we truly appreciate your support!

Audi Rancho Mirage responded

Thank you for your feedback, Drew. We sincerely apologize for the frustration and inconvenience surrounding your Audi e-tron GT ownership experience at Audi Rancho Mirage. We understand your concerns regarding the aftermarket anti-theft device, the recurring battery drain issue, and the lack of confidence created during your recent service visit. Providing transparent communication, thorough service, and an exceptional Audi customer experience is extremely important to us, and we regret that we did not meet those expectations. As reflected in the outreach from our General Manager, Bryan Fitzpatrick, we would appreciate the opportunity to make this right. Please feel free to contact Bryan directly at bfitzpatrick@indigoautogroup.com so our team can continue working toward a proper resolution and improved experience moving forward.