Chad Kozumplik

They get you into the car of your dreams . Very considerate and passionate about what your needs are . Very considerate and passionate about what your needs are . More

Helpful 5

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Reggie was professional and curious. Had everything ready,was a smooth and enjoyable process all around. Had everything ready,was a smooth and enjoyable process all around. More

Helpful 20

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Kyle was phenomenal! ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In addition, help surprise my 16 yr making this a special moment in his life for his first car experience. Thumbs up to Kyle and the Suburban family. Paul T and family More

Helpful 17

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Attentive customer service,. They meet all our needs. They made the whole process a good experience. They meet all our needs. They made the whole process a good experience. More

Helpful 8

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Aside from going from sales, to finance/warranty, back to sales, and finally to the cashier, it was a pretty quick experience! I wasn’t guided into any vehicles other than the ones I wanted to see and was le sales, and finally to the cashier, it was a pretty quick experience! I wasn’t guided into any vehicles other than the ones I wanted to see and was left alone to make my own decision between those that I test drove. More

Helpful 11

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My wife and I have been to many dealerships over the last several months. At best, we would describe these visits as a waste of time. We became resigned to the fact that getting a used car that met our cr several months. At best, we would describe these visits as a waste of time. We became resigned to the fact that getting a used car that met our criteria would have to come from somewhere else besides a dealership. However, we had one last appointment scheduled and decided to keep it. Based on our previous experiences, we determined that we would stay no longer than 10 minutes. Our appointment at SCDJR of Troy was with Jake Soules. Turns out that our time spent with Jake lasted more than 10 minutes. Curious how someone with no previous experience in sales could be such an excellent sales person. Jake took the time to get to know us first. He asked questions - and he listened. I do believe that Jake was more interested that we found what were looking for then he was in making a sale. It was necessary for my wife and I to return on another day to sign off on the car. Turns out that the one day that fit in with our schedule was the one day that Jake had scheduled to take off from work. We didn't find that out until after the fact. The other people that we encountered in the purchasing process at SCDJR of Troy were both professional and personal, which confirmed why this dealership has such a high rating. But it would be fair to say that my wife and I bought a car - at a dealership - because of Jake Soules. More

Helpful 6

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They falsely advertised the Jeep I bought. They advertised with the VIN. Number that the car I bought had Sirius xm radio. I tried to connect it, while I still in the parking lot. After spendi They advertised with the VIN. Number that the car I bought had Sirius xm radio. I tried to connect it, while I still in the parking lot. After spending two days trying to figure it out, I took the car in and was told it did not have the option advertised, nor the capability. The manager and Jerrod told me “ just steam through your phone” I said that was false advertising and the manager said the dealership isn’t responsible for the false advertising. When I called Jeep Corporate, they said the dealership is clearly responsible, And I needs to make good on the advertised sale. They also said my jeep has a corrosion warranty which I clearly stated was a deal breaker. I was given false appointments and false information . I completely disgusted with this dealership. I’ve made reports to the FTC and BBB. I’m contacting my state representative as it applies to used car sales scams as well. Jerrod has no conscious and lied straight to my face. Nobody should buy anything from a company who will not stand by their advertised product. Save yourself the nightmare I’m living just to get what you paid for. I can’t even put into words the stress this whole thing has caused me. More

Helpful 2

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I purchased a gmc sierra from this dealership and I had an awesome experience, chad and Joshua were both very helpful and seemed pretty knowledgeable. Would highly recommend going to Chad and Joshua for an an awesome experience, chad and Joshua were both very helpful and seemed pretty knowledgeable. Would highly recommend going to Chad and Joshua for any purchases, they stayed late to help my purchase and we’re still very nice whilst doing that. More

Helpful 2

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Jake is simply Awesome has a great personally and gets all your questions answered ASAP he is the best ! all your questions answered ASAP he is the best ! More

Helpful 3

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Joshua was a pleasure to deal with! Great communication and very responsive during the entire sales process. He also went the extra mile after the sale was complete to make sure I was c Great communication and very responsive during the entire sales process. He also went the extra mile after the sale was complete to make sure I was completely satisfied. The loan qualification and approval process was extremely easy and fast. Same with the loan closing process. Suburban CJDR was able to take care of the registration, title, and plates so I didn’t even have to visit the Secretary of State branch. The whole process was efficient and customer- friendly and will have me coming back to Suburban CJDR and Joshua for repeat business. More

Helpful 2

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