Chad Larson

I loved the atmosphere and my salesman jp everyone made sure I got in what I wanted to and I drove off in my dream truck sure I got in what I wanted to and I drove off in my dream truck More

by LINKEDUP05 Verified Customer Verified Customer

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I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking num from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee. More

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Mike Comrov and everyone were amazing and super nice! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier! They understand what I was looking for and what I needed to make the deal work. I couldn't be happier! More

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All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed. More

by CARDIER26 Verified Customer Verified Customer

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Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️ Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️ More

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Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offere Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment. More

by CJANISCH59 Verified Customer Verified Customer

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I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesita can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow. More

by WVBROOKS Verified Customer Verified Customer

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JP is wonderful! He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back. He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back. More

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Mike was excellent and exceeded my expectations in every facet of car sales we even got to do a little a bit of karaoke at his desk while we wait for finance! facet of car sales we even got to do a little a bit of karaoke at his desk while we wait for finance! More

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Mike was excellent he went above and beyond during my time here he even did some karaoke with me while we waited to get into finance and once I got into finance Chad explained in full detail what product time here he even did some karaoke with me while we waited to get into finance and once I got into finance Chad explained in full detail what products were available to me for purchase and didn’t apply any pressure Russ Darrow of Milwaukee was 10/10 experience I would 100% buy from them again and refer family and friends! More

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