Chad Martin | Page 43

Attentive, Considerate Service I started my recent car search at Nash. I was not certain which car I wanted or even if it would be a Chevrolet. From the moment I pulled up (in my Fo I started my recent car search at Nash. I was not certain which car I wanted or even if it would be a Chevrolet. From the moment I pulled up (in my Ford pickup), I was treated with respect and not pressured to buy anything. I planned to stop by for 30 minutes but stayed three hours, testing five different vehicles. Afterward, I visited several other dealerships (including three further Chevrolet dealerships) before deciding on what I wanted. I went so far as to start an order at a dealership closer to home but ended up going back to Nash to place my custom order. I was carefully guided through the process, with all options and details fully explained. I even learned about a discount available to me that no other Chevy dealer had bothered to mention. I left fully informed and confident that I would get exactly what I wanted and for a reasonable price. When it came time to pick up my vehicle, my original salesperson was unavailable but another stepped in and did a remarkable job. I saw him deal with a previous client with respect and humor. Other staff members remembered me and treated me as more than simply a widget to be processed. I was given as much time as I wanted to learn about my new car and inspect everything that I wanted; I also was introduced to the service and parts staff. As it turns out, a one-day incentive came available and it was applied to my sale even though I picked up the car the next day. After dealing with a wide range of vehicles and dealership types, I am glad I went back to Nash. It was a painless, friendly, and thoroughly transparent experience. More

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