The whole process of purchasing a BMW IX 60 was very
straightforward. I had done my research and knew exactly what I wanted. So working with Chris D. Was easy for both of us. I give Chris D. A big sco
straightforward. I had done my research and knew exactly what I wanted. So working with Chris D. Was easy for both of us. I give Chris D. A big score of 20 out of 10. He stayed on top of the process and made it happen. He’s fun to work with. Love my new vehicle and couldn’t be happier.
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by Jwhoffa
Other Employees Tagged:
Chris D. Sales representative
May 14, 2026 -
BMW of Tulsa responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tulsa! Feel free to reach out to us if you need anything. Have a wonderful day.
Very disappointed in the work they did, the lack of
service is far as returning calls and being on time and having a car done when they say it’s gonna be done, what was a two day job ended up on being
service is far as returning calls and being on time and having a car done when they say it’s gonna be done, what was a two day job ended up on being two weeks, the car left there not fixed on all the things I asked him to fix. I would write them a D if they were in school and that would be a very liberal grade, their service representative never returned calls. I had to stop in several times just get updates, the way they run the Service Department needs to be revamped. Does it seem to be too efficient, and when I pay for something to get fixed, I expected to be fixed, especially at the prices that they charge, I will be bringing anything back in, I wish I could, and I wish I would because I need a dealership here in the town that can help service this automobile for my granddaughter, but this particular dealership is not the one. I’m certain people have gone in there and had terrific work., It just was not a good experience for me and sometimes that just happens in conclusion the dealership does not need to call me back,. Try to move things over soften things up. I’ll just go get it fixed somewhere else because I shouldn’t have to bring it back to them to begin with
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by Dan Wiley
Service Price Transparency
Apr 27, 2026 -
BMW of Tulsa responded
Dan, thank you for taking the time to share your feedback. We sincerely apologize for the delays, lack of communication, and frustration you experienced during your recent service visit. This is not the level of care or professionalism we aim to provide.
We understand how disappointing it is when expectations are not met, especially when repairs take longer than promised and updates are not provided consistently. Your concerns regarding responsiveness, timeliness, and the overall experience have been taken seriously and will be reviewed with our service team.
We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly to better understand what happened and see if there is a way to make things right. Please reach out to me at your convenience. Thank you for your honest feedback.
Chad Milow
General Manager
918-388-0601
cmilow@group1auto.com.com
Great service, and even gave me a discount I wasn’t
expecting! Thank you Tulsa BMW!
expecting! Thank you Tulsa BMW!
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by Tammy Q
Service Price Transparency
Other Employees Tagged:
Miguel
Apr 19, 2026 -
BMW of Tulsa responded
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Unorganized, unprepared, terrible customer service.
Called the general manager and left a voicemail. No reply
Called the general manager and left a voicemail. No reply
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by joseph.a.ghazal
Apr 11, 2026 -
BMW of Tulsa responded
Hi Joseph, Thank you for your feedback. I’m very sorry to hear about your experience and that we fell short of your expectations—that’s not the standard we hold ourselves to at BMW of Tulsa. I’m especially concerned to hear that you left a voicemail and did not receive a response. That is not acceptable, and I take full responsibility for the breakdown in communication. We should have followed up promptly and professionally. I would appreciate the opportunity to speak with you directly so I can better understand what happened and work toward a resolution. Your experience matters, and we want to make this right. Please feel free to contact me directly at your convenience. Chad Milow General Manager 918-388-0601 cmilow@group1auto.com.com
Reasonably priced and do an excellent job, washed my car
when service was done and took care of all my questions
when service was done and took care of all my questions
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by JohnPage
Service Price Transparency
Other Employees Tagged:
Bailee
Mar 30, 2026 -
BMW of Tulsa responded
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Bailee was very attentive and made the process easy.
Just moved to Tulsa and my first time at this dealer.
Very satisfied with service and customer service.
Just moved to Tulsa and my first time at this dealer.
Very satisfied with service and customer service.
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by amelia.jaime
Service Price Transparency
Other Employees Tagged:
Bailee Service Advisor
Mar 30, 2026 -
BMW of Tulsa responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Tulsa. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brice has handled repairs on my X5 a few times now and is
a great help along with the techs doing the actual repairs. I have been well satisfied with this dealership.
a great help along with the techs doing the actual repairs. I have been well satisfied with this dealership.
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by ervbart
Service Price Transparency
Mar 30, 2026 -
BMW of Tulsa responded
Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I recently took my car to the dealership for service, and
overall, it was a positive experience. The staff was professional and attentive from the moment I arrived. They clearly explained the issues with my
overall, it was a positive experience. The staff was professional and attentive from the moment I arrived. They clearly explained the issues with my vehicle and provided a detailed breakdown of the recommended service and costs, which I really appreciated.
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by Kal
Service Price Transparency
Other Employees Tagged:
Miguel
Mar 27, 2026 -
BMW of Tulsa responded
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!