Chad Richardson | Page 2

I am writing this review to report one of the most shocking and unprofessional experiences I have ever had at a dealership. My friend leased a vehicle from this location on July 1, 2025, and only two shocking and unprofessional experiences I have ever had at a dealership. My friend leased a vehicle from this location on July 1, 2025, and only two months later, the car started making abnormal and concerning noises while driving.She returned to the dealership three separate times, and each time, the service department failed to fix the problem. After the third attempt, they told us a replacement part was needed—but that the part would take over one month to arrive.During this entire period, my friend had no choice but to continue driving a vehicle that made loud, unpredictable noises, causing her stress, fear, and serious concerns about driving safety. No customer should be forced to drive a potentially unsafe vehicle for months while “waiting for a part.” Today, we asked this Salesperson if we could leave the defective car at the dealership while waiting for the part, and temporarily use another vehicle so my friend could commute safely. Instead of offering help or even basic respect, he suddenly became aggressive and told us to “get out of here.” This was shocking, humiliating, and completely unacceptable. No customer deserves to be spoken to like this—especially after months of dealing with an unresolved mechanical issue. After hearing the phrase "get out of here", I burst into tears several minutes later. My heart was filled with immense pressure and pain! It took another manager stepping in to finally help us and arrange a replacement vehicle for the time being. The contrast between the helpful manager and this Salesperson hostile, dismissive attitude was unbelievable. Nissan should not tolerate this kind of disrespectful and abusive behavior from any employee, especially someone who works directly with customers. I truly hope the dealership’s management will take this complaint seriously. Customers deserve honest communication, professional service, and basic human respect—none of which we received from this salesperson! More

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Very accommodating, do excellent work,place is clean. Got three cars from there very satisfied with vehicles and service Got three cars from there very satisfied with vehicles and service More

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Chad Richardson is a true customer service professional in all respects. He took care of my service visit in a timely manner and throughly explained everything. He is a great asset to a very well run deale in all respects. He took care of my service visit in a timely manner and throughly explained everything. He is a great asset to a very well run dealership that I recommend to everyone. More

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I had a very wonderful and polite experience with Chad and team at this dealership . and team at this dealership . More

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Best customer service, also the service is good. Appreciate the way Chad takes care of customers. Appreciate the way Chad takes care of customers. More

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I have dealt with this dealership for eight years. I have dealt with Mark over most of those years. I drive 2 hours from where I live. It is worth it to maintain my relationship with this dealership I have dealt with Mark over most of those years. I drive 2 hours from where I live. It is worth it to maintain my relationship with this dealership and with Mark. Three years out and yet full familiarity in the greeting from Mark. Just for that I was very likely to make a commitment at that point while letting the full encounter play out. An old-fashioned way of doing business from all sides. Complete, comprehensive attention, explanations and clarification from all involved-Mark, Adam and Brendon. I came ready to fulfill the end of lease requirements and then to begin the negotiations toward a new vehicle for next month. I arrived with the old vehicle and left with the new one on the same day. Customer retention and after the sale reliability are hallmarks of the dealership. More

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Max is a outstanding salesman and a person. Besides the sale he takes time to listen to your life stories and makes the sale so easy for you.We hope he is there in 3 years when we will need anot Besides the sale he takes time to listen to your life stories and makes the sale so easy for you.We hope he is there in 3 years when we will need another vehicle but would understand completely if he is not.Moving forward anyone we know that’s looking for a vehicle we will HIGHLY RECOMMEND MAX. More

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They were there for us, when on the way to NYC, the control arm of our Altima broke. They rented us a car at a very reasonable rate, and we were on our way again in under an hour. When we returned in t control arm of our Altima broke. They rented us a car at a very reasonable rate, and we were on our way again in under an hour. When we returned in two days, our Altima was ready to go! Thank you to them! More

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Prompt Didn’t have to wait too long Waiting area was clean Bathroom was clean too clean Bathroom was clean too More

by JJZHALEPOTA Verified Customer Verified Customer

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Destination Nissan repaired our 2022 Nissan Frontier as quickly and efficiently as possible. The only holdup was getting the necessary part from the factory. They kept us informed and was very courteo quickly and efficiently as possible. The only holdup was getting the necessary part from the factory. They kept us informed and was very courteous throughout the process. We would recommend this dealership. More

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