Chad Richardson

Destination Nissan provides very thorough customer care. From the initial call to schedule a recall appointment to the text and phone updates and capping it off with one of the team members, Chad, who was l From the initial call to schedule a recall appointment to the text and phone updates and capping it off with one of the team members, Chad, who was leaving for the day but stopped his car to greet me and confirm that all was taken care of, I couldn’t imagine what more could be done to ensure I was a satisfied customer. Thanks to the complete team for truly embracing and displaying what great customer care looks like. More

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It's an awesome dealership, I would recommend anyone to buy from this dealership. They serve you well! buy from this dealership. They serve you well! More

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Every time I go in for service I'm treated like royalty 👑, Everyone there are respectful and considerate. I've dealing with Nissan for many years. I would recommend anyone to deal with Nissan if they need 👑, Everyone there are respectful and considerate. I've dealing with Nissan for many years. I would recommend anyone to deal with Nissan if they need a car! More

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Recently I have been extremely pleased with D Nissan…. sales helped me decide to buy or lease, person in detailing was awesome, & service is also great. Chad was super terrific when I dropped off my car (a sales helped me decide to buy or lease, person in detailing was awesome, & service is also great. Chad was super terrific when I dropped off my car (around closing)…really patient & looked up the savings I was eligible for. Thumbs up review & many thanks!!! More

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Another flawless service visit at Destination! Chad checked me in quickly and had everything done within 45 minutes. He is a tremendous asset to the company and has great customer service and know Chad checked me in quickly and had everything done within 45 minutes. He is a tremendous asset to the company and has great customer service and knowledge. He is my go to guy for excellent service and I would recommend him to anyone. Thanks Chad!! More

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I am writing this review to report one of the most shocking and unprofessional experiences I have ever had at a dealership. My friend leased a vehicle from this location on July 1, 2025, and only two shocking and unprofessional experiences I have ever had at a dealership. My friend leased a vehicle from this location on July 1, 2025, and only two months later, the car started making abnormal and concerning noises while driving.She returned to the dealership three separate times, and each time, the service department failed to fix the problem. After the third attempt, they told us a replacement part was needed—but that the part would take over one month to arrive.During this entire period, my friend had no choice but to continue driving a vehicle that made loud, unpredictable noises, causing her stress, fear, and serious concerns about driving safety. No customer should be forced to drive a potentially unsafe vehicle for months while “waiting for a part.” Today, we asked this Salesperson if we could leave the defective car at the dealership while waiting for the part, and temporarily use another vehicle so my friend could commute safely. Instead of offering help or even basic respect, he suddenly became aggressive and told us to “get out of here.” This was shocking, humiliating, and completely unacceptable. No customer deserves to be spoken to like this—especially after months of dealing with an unresolved mechanical issue. After hearing the phrase "get out of here", I burst into tears several minutes later. My heart was filled with immense pressure and pain! It took another manager stepping in to finally help us and arrange a replacement vehicle for the time being. The contrast between the helpful manager and this Salesperson hostile, dismissive attitude was unbelievable. Nissan should not tolerate this kind of disrespectful and abusive behavior from any employee, especially someone who works directly with customers. I truly hope the dealership’s management will take this complaint seriously. Customers deserve honest communication, professional service, and basic human respect—none of which we received from this salesperson! More

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Very accommodating, do excellent work,place is clean. Got three cars from there very satisfied with vehicles and service Got three cars from there very satisfied with vehicles and service More

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Chad Richardson is a true customer service professional in all respects. He took care of my service visit in a timely manner and throughly explained everything. He is a great asset to a very well run deale in all respects. He took care of my service visit in a timely manner and throughly explained everything. He is a great asset to a very well run dealership that I recommend to everyone. More

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I had a very wonderful and polite experience with Chad and team at this dealership . and team at this dealership . More

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Best customer service, also the service is good. Appreciate the way Chad takes care of customers. Appreciate the way Chad takes care of customers. More

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