Chad Secrest
Chad Secrest at Germain Ford of Columbus

Chad Secrest | Page 2

General Manager

Germain Ford of Columbus

7250 Sawmill Road
Columbus, OH 43235

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4.6
26 Reviews

Industry Experience

25 yrs, 1 mo

4.6

26 Reviews

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26 Reviews of Chad Secrest

August 26, 2024

Dealership Rating
Employee Rating

It was a great experience, they were very professional and communicated very well. When the upgrade was finished it all worked well and they gave me a free car wash. Outstanding group….. More

by defredritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cropper

Aug 26, 2024

Germain Ford of Columbus responded

We're delighted to hear you had a great experience with our team at Germain Ford of Columbus! Thanks for the kind words and enjoy your freshly washed car!

April 18, 2024

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Worked with James. Very friendly, very efficient and always tried to help. I had a great experience More

by aphrael_n
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Cropper, John Carl, Seth Rahm , James

Apr 18, 2024

Germain Ford of Columbus responded

Thank you for this 5-star review of Germain Ford of Columbus! James will certainly appreciate your feedback. Take care!

April 17, 2024

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service as promised. adviser helpful and knowledgeable. would come back. dealership clean and organized. satisfied customer More

by stadiancoppernet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: mike

Apr 18, 2024

Germain Ford of Columbus responded

We're glad to know you found our dealership clean and organized, and that our team was able to provide helpful service. Your satisfaction is important to us at Germain Ford of Columbus!

March 06, 2024

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Refused any liability and didn’t repair my car correctly. They had my car in the shop for six months for a repair More

by Rhuey10
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Vic Butler

Mar 11, 2024

Germain Ford of Columbus responded

I'm sorry to learn about your experience and the extended time it took for your car repair. This is not indicative of our usual service standards, and I would like to investigate this further. Please reach out so that we can discuss how best to rectify this situation. Thank you, John Fredrick - Service Manager - (614) 383-4694

March 05, 2024

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Our sales person, Michael Ward, was excellent, paying attn to every detail. Germaine was very helpful on all levels. We would definitely buy from Germaine again. More

by Jafrantz
Recommend Dealer
Yes

Other Employees Tagged: Michael Ward, Sales

Mar 05, 2024

Germain Ford of Columbus responded

We're delighted to know that Michael and the team at Germain Ford of Columbus were able to provide you with a top-notch experience. We look forward to assisting you again in the future!

January 05, 2024

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I don’t like the new check in process for my appointment for the works. They didn’t wash my car as usual. I bring my 2014 escape in every 6 months since I bought it in 2015. The Staff is always pleasant no More

by bonniesigns
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 05, 2024

Germain Ford of Columbus responded

We appreciate your feedback on the new check-in process at Germain Ford of Columbus. We're glad to know that our staff and servicing meet your expectations, but we apologize if you missed out on a car wash this time around. Your loyalty means a lot to us, and we hope to have the opportunity to make this up to you next time.

December 17, 2023

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Employee Rating

James Soto was very helpful, he worked with me till I found the vehicle I wanted. More

by trumpbingo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2023

Germain Ford of Columbus responded

We are so happy that James at Germain Ford of Columbus was able to help you find the vehicle you wanted! Thanks, and we hope to see you down the road.

December 15, 2023

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Always go out of their way to make purchasing a vehicle simple and easy. My third vehicle bought from this location. More

by toddcanei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2023

Germain Ford of Columbus responded

Todd, it's great to know you've had consistently positive experiences at Germain Ford of Columbus. We appreciate your loyalty and look forward to helping with any future vehicle needs!

October 30, 2023

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Employee Rating

Staff were outstanding, Service was great, Everything was very timely and We had an outstanding experience purchasing our new Car More

by Brutus1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Coleton Wirth - definite 5 Star, Social Media Staff Person and Finance Director and Social Media Director- also 5 Stars

Oct 31, 2023

Germain Ford of Columbus responded

We're so glad to know you had an outstanding experience with us here at Germain Ford of Columbus! Your kind words about our staff and service mean a lot. Enjoy your new car, and thanks for choosing us!

October 18, 2023

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Employee Rating

Good service, good communications, polite, professional job well done. On time in full. Satisfied customer. More

by jb6511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Germain Ford of Columbus responded

We're glad to know you had a positive experience with our team at Germain Ford of Columbus! We strive for excellent service and communication. Thanks for your review, we appreciate it!

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